Detail-oriented manager specializing in inventory management and customer service. Skilled in implementing health and safety standards and driving customer engagement, contributing to increased sales and operational efficiency.
Overview
5
5
years of professional experience
Work History
Manager
Happy Daiquiri
Houston, Texas
04.2021 - 09.2025
Managed inventory levels and ordered supplies to maintain service quality.
Ensured compliance with health and safety regulations in food service operations.
Implemented promotional events to boost customer engagement and sales volume.
Interacted with customers daily, providing excellent customer service
Customer Service Representative(WFH)
Lowes Home Improvment
Houston, TX
06.2023 - 01.2024
Enhanced customer satisfaction by providing timely support via phone and email.
Resolved customer concerns swiftly, escalating major issues to supervisors as needed.
Increased revenue through strategic upselling of products and service upgrades.
Maintained accurate customer service records by documenting interactions in the internal database.
Delivered accurate information using appropriate tools and methods for customer queries.
Customer Service Representative (WFH)
TTEC
Houston, Texas
01.2021 - 05.2021
Answered high-volume calls in a timely manner via phone, email, or chat.
Handled complaints, provided solutions, and followed up to resolve any issues.
Secure customers' accounts with accuracy, verify customers' insurance, claims, orders, and help with tracking and opening new accounts.