Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaShonda Womack

Houston,TX

Summary

Detail-oriented manager specializing in inventory management and customer service. Skilled in implementing health and safety standards and driving customer engagement, contributing to increased sales and operational efficiency.

Overview

5
5
years of professional experience

Work History

Manager

Happy Daiquiri
Houston, Texas
04.2021 - 09.2025
  • Managed inventory levels and ordered supplies to maintain service quality.
  • Ensured compliance with health and safety regulations in food service operations.
  • Implemented promotional events to boost customer engagement and sales volume.
  • Interacted with customers daily, providing excellent customer service

Customer Service Representative(WFH)

Lowes Home Improvment
Houston, TX
06.2023 - 01.2024
  • Enhanced customer satisfaction by providing timely support via phone and email.
  • Resolved customer concerns swiftly, escalating major issues to supervisors as needed.
  • Increased revenue through strategic upselling of products and service upgrades.
  • Maintained accurate customer service records by documenting interactions in the internal database.
  • Delivered accurate information using appropriate tools and methods for customer queries.

Customer Service Representative (WFH)

TTEC
Houston, Texas
01.2021 - 05.2021
  • Answered high-volume calls in a timely manner via phone, email, or chat.
  • Handled complaints, provided solutions, and followed up to resolve any issues.
  • Secure customers' accounts with accuracy, verify customers' insurance, claims, orders, and help with tracking and opening new accounts.

Education

GED -

Lone Star College
Houston, TX

Skills

  • Inventory management
  • Health and safety compliance
  • Customer engagement strategies
  • Team leadership
  • Customer service
  • Product upselling
  • Payment processing
  • Call center experience
  • Order fulfillment

Timeline

Customer Service Representative(WFH)

Lowes Home Improvment
06.2023 - 01.2024

Manager

Happy Daiquiri
04.2021 - 09.2025

Customer Service Representative (WFH)

TTEC
01.2021 - 05.2021

GED -

Lone Star College
LaShonda Womack