Erica Kingsley
Kernersville,NC
Summary
Demonstrated ability to sustain high productivity while efficiently completing tasks. Responsible and approachable professional who creates a welcoming environment, actively listens to customer needs, and promotes merchandise with personalized care. Skilled in communication, empathy, and problem-solving.
Overview
8
8
years of professional experience
Work History
Bakery Team Member
Whole Foods Market Inc
Winston-Salem, NC
05.2024 - Current
- Operated ovens and mixers to prepare baked goods following company recipes and standards.
- Monitored product quality, ensuring freshness and adherence to health regulations.
- Designed, decorated, and finished specialty cakes, tarts, and pastries to meet quality standards
- Supported customers with bakery orders, delivering personalized service and tailored product recommendations to enhance their experience.
Barista Shift Lead
Dutch Bros Coffee
Greeley, CO
01.2019 - 03.2024
- Managed shift operations, ensuring timely service delivery and maintaining high-quality beverage standards.
- Trained and mentored new baristas on coffee preparation techniques and customer service standards.
- Resolved customer inquiries and complaints, fostering positive relationships through effective communication.
- Collaborated with team members to maintain cleanliness and organization of workspace and equipment.
Crisis Intervention Specialist
North Range Behavioral Health
Greeley, CO
08.2022 - 12.2022
- Provided crisis intervention support to individuals experiencing mental health emergencies.
- Facilitated de-escalation techniques to ensure safety during high-stress situations.
- Conducted assessments to identify client needs and appropriate interventions.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
Education
Bachelor of Arts - Psychology
University of Northern Colorado
Greeley, CO12-2022
Skills
- Food safety practices
- Quality focused
- Guest experience excellence
- Guest relations
- Effective time management
Timeline
Bakery Team Member
Whole Foods Market Inc
05.2024 - Current
Crisis Intervention Specialist
North Range Behavioral Health
08.2022 - 12.2022
Barista Shift Lead
Dutch Bros Coffee
01.2019 - 03.2024
Bachelor of Arts - Psychology
University of Northern Colorado