Erica Kirkley Cain
Hamlet,NC
Summary
Dedicated and empathetic healthcare professional with 5+ years of experience in patient services. Skilled in managing patient inquiries, scheduling appointments, and ensuring a positive patient experience. Adept at maintaining accurate patient records, verifying insurance coverage, and coordinating care with healthcare providers. Strong communication and problem-solving abilities that contribute to effective patient advocacy and satisfaction. Seeking to leverage my passion for helping others and my expertise in patient services in a challenging and rewarding healthcare environment.
Overview
14
14
years of professional experience
Work History
Remote Customer Service Representative
Sagility
04.2024 - Current
- Responsibilities include exceptional customer service via incoming phone calls from provider office staff and members regarding Dentaquest dental insurance by resolving inquiries and complaints in a timely and professional manner; managing a high volume of incoming call interactions daily, maintaining a positive and friendly attitude to ensure member/provider satisfaction; and working closely with my teammates to address issues and improve overall member and provider experience
Remote Customer Services Representative
Arise and Liveops
10.2022 - 12.2023
- Assisted customers for Dicks Sporting Goods and Bath and Body in a professional and friendly manner, providing excellent customer service
- Responsible for answering incoming phone calls from customers and responding to order status inquiries and resolving issues or concerns
- This was a seasonal position
Revenue Cycle Management
Firsthealth of the Carolinas
09.2016 - 07.2022
- Provided exceptional customer service to patients in emergency department and outpatient hospital settings
- Knowledgeable in revenue cycle best practices including HIPPA compliance requirements and skilled in following revenue cycle processes to maximize efficiency and minimize errors
- Responsibilities included patient scheduling, insurance eligibility and benefit verification, insurance prior authorization and pre-registration of patients for outpatient hospital procedures
Legal Secretary
Tamela G. Clayton, Attorney at Law
08.2011 - 03.2017
- Responsibilities managing attorney calendars, scheduling appointments, and coordinating meetings; skilled in handling client inquiries, communicating with attorney and hearing office personnel, and maintaining confidentiality
Education
Certificate - Business Administration/Business Foundations
Ultimate Medical Academy
05.2015
Diploma - High School General Education
Fayetteville Technical Community College
Fayetteville, North Carolina05.1989
Diploma -
West Christian Academy
Shallotte, North CarolinaSkills
- Office Management
- Revenue Cycle Management
- Customer Service
- Insurance Prior Authorization
- Microsoft Office
- EPIC EMR
- Patient Registration
- Collections
Timeline
Remote Customer Service Representative
Sagility
04.2024 - Current
Remote Customer Services Representative
Arise and Liveops
10.2022 - 12.2023
Revenue Cycle Management
Firsthealth of the Carolinas
09.2016 - 07.2022
Legal Secretary
Tamela G. Clayton, Attorney at Law
08.2011 - 03.2017
Certificate - Business Administration/Business Foundations
Ultimate Medical Academy
Diploma - High School General Education
Fayetteville Technical Community College
Diploma -
West Christian Academy
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