Erica Kirksey
Los Angeles,CA
Summary
Dynamic professional with extensive experience, excelling in compliance and accuracy. Proven leadership in mentoring teams and enhancing operational efficiency. Skilled in office management and customer relations, with a strong attention to detail and a commitment to safety protocols.
Overview
8
8
years of professional experience
Work History
Drug Test Administrator
American Airlines
07.2022 - 04.2025
- Administered drug tests following established protocols to ensure compliance with safety regulations.
- Ensured proper handling and disposal of biological samples in accordance with health guidelines.
- Reduced false positives by regularly calibrating testing equipment and following established guidelines.
- Maintained accurate records of testing procedures and results in electronic systems for accountability.
Dispatch Supervisor
G2 Secure Staff
04.2021 - 05.2023
- Supervised daily dispatch operations to ensure timely and efficient service delivery.
- Coordinated communication between various departments to streamline workflow processes.
- Implemented safety procedures to maintain compliance with industry standards.
- Monitored team performance, providing feedback to enhance operational efficiency.
Office Manager
Family Dental of Lancaster
03.2019 - 03.2021
- Supported daily office operations, ensuring a smooth workflow and organizational efficiency.
- Managed schedules, meetings, and all inventory.
- Assisted with onboarding new employees, providing training on office procedures and tools.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Receptionist
West Coast Dental
03.2017 - 03.2019
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Communicated effectively with patients, addressing inquiries and providing information on services.
- Coordinated with dental staff to optimize workflow and enhance patient experience.
- Handled multi-line phone system, directing calls promptly to appropriate personnel.
- Maintained cleanliness and organization of reception area, creating welcoming environment for patients.
Education
Business Administration And Management
Antelope Valley College
Lancaster, CADental
Charter College
Lancaster, CA02.2016
Skills
- Office and time management
- Mentoring and training
- Customer/Client relations
- Telephone skills
- Organization skills
- Attention to detail
- Leadership
Timeline
Drug Test Administrator
American Airlines
07.2022 - 04.2025
Dispatch Supervisor
G2 Secure Staff
04.2021 - 05.2023
Office Manager
Family Dental of Lancaster
03.2019 - 03.2021
Receptionist
West Coast Dental
03.2017 - 03.2019
Business Administration And Management
Antelope Valley College
Dental
Charter College
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