Erica Klohr

• Assist clients in selecting products based on personal preferences and budget constraints.
• Collaborate with store staff to maintain stock levels and ensure product availability.
• Provide personalized recommendations to enhance customer shopping experience and satisfaction.
• Resolve customer inquiries and concerns promptly, fostering positive relationships and repeat business.
• Consistently meet deadlines and quality goals for accuracy and timeliness.
• Memorize store layouts and to fulfill orders using shortest, most efficient route.
• Maintain high satisfaction ratings by completing orders quickly and making good selections for customers.
• Track substitutions and inform customers of changes.
• Work productively with customers to meet order requirements and service expectations.
• Review customer orders closely to locate desired items and checked app regularly to identify changes.
• Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Provide exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

• Provide attentive care and companionship for pets, ensuring their safety and well-being.
• Develop customized pet care plans based on individual needs and preferences.
• Administer medications and follow specific dietary requirements as instructed by pet owners.
• Maintain accurate records of pet activities, behaviors, and health updates during sittings.
• Communicate effectively with pet owners to provide updates and address concerns promptly.
• Implement structured routines to enhance pets' comfort and reduce anxiety during visits.
• Adapt quickly to various pet temperaments, demonstrating flexibility in care approach.
• Foster trusting relationships with clients through consistent, reliable service delivery.
• Prepare food and water following instructions from pet owners.
• Give animals proper attention to promote secure environment in owner's absence.
• Exercise animals regularly with walks and rigorous play activities.
• Maintain a clean and safe environment for pets, ensuring their comfort and well-being at all times.
• Clean out and scoop litter trays and food and water bowls to provide clean environment for pets.
• Communicate professionally with pet owners via phone, email, and text.
• Build trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
• Ensure timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
• Conduct regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
• Manage pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
• Develop strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
• Provide daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
• Reduce client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
• Administer medication to pets following guidelines from owners.
• Enhance client satisfaction by providing personalized pet care services tailored to individual needs.
• Increase client retention rate through excellent communication skills and genuine love for animals.
• Deliver exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
• Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
• Administer medications as needed under veterinarian guidance, maintaining the health of pets in my care.
• Provide structured exercise routines for pets, contributing to their physical health and mental stimulation.
• Enhance pets' emotional wellbeing by providing companionship and affection, reducing anxiety during their owners' absence.
• Assisted in emergency situations by quickly assessing pet's condition and seeking veterinary care when necessary.
• Increase repeat business with exceptional care and personalized attention to pets' needs.
• Enhance pet owners' peace of mind by providing daily updates and photos of their pets during their absence.

Logistics & Time Management:

Manage time-sensitive deliveries, navigating high-traffic areas and optimizing routes to consistently meet or exceed strict delivery timeframes.

Customer Satisfaction:

Maintain a high customer satisfaction rating by providing polite, accurate, and prompt service.

Independent Problem Solving:

Execute daily operations independently without direct supervision, quickly troubleshooting delays and resolving unexpected customer or restaurant issues.

Fleet/Asset Management:

Maintain a reliable vehicle, ensuring safe and legally compliant operation while tracking mileage and delivery expenses for tax and reporting purposes.

• Delivered orders promptly and accurately, ensuring customer satisfaction.
• Operated delivery vehicle in compliance with safety regulations and company policies.
• Managed cash handling processes, including payments and change distribution.
• Communicated effectively with customers regarding order status and delivery times.
• Collaborated with team members to optimize delivery routes for efficiency.
• Maintained cleanliness and organization of delivery vehicle and equipment.
• Assisted in training new drivers on safety protocols and company procedures.
• Provided feedback to management on potential service improvements based on customer interactions.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Verified accuracy of all deliveries against order forms.

• Tortilladera in charge of portioning and preparing both flour and corn tortillas according to company recipe
• Operated dishwashing equipment, ensuring cleanliness and efficiency in food preparation areas.
• Maintained sanitation standards by thoroughly cleaning dishes, utensils, and kitchen tools.
• Collaborated with kitchen staff to streamline workflow during peak service hours.
• Assisted in inventory management by organizing and restocking clean dishes and equipment.
• Supported training of new team members on proper dishwashing techniques and safety protocols.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Followed supervisor instructions to complete tasks on time.
• Kept work area clean, dry, and free of debris to prevent incidents and accidents.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
• Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
• Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
• Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

• Assisted patients with daily living activities to enhance comfort and independence.
• Provided companionship and emotional support to improve patient well-being.
• Safe transport to essential doctor visits
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Improved patient well-being by providing compassionate and attentive personal care.
• Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
• Provided mobility assistance such as walking and regular exercising.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Assisted disabled clients to support independence and well-being.

• Collected, scraped, sanitized, and restocked dishware, cookware, and cutlery to support kitchen operations.
• Sorted and prepped items by removing food waste and organizing them into designated categories.
• Operated commercial dishwasher and hand-washed delicate items to maintain cleanliness and hygiene.
• Returned clean cookware, plates, and utensils to prep stations and dining areas to ensure smooth restaurant operation.
• Performed general maintenance tasks, including sweeping, mopping, and waste disposal, to uphold kitchen standards.
• Prepared oven-ready foods, implementing the first-in-first-out rule to ensure quality and safety

• Inspected products for quality assurance, maintaining high standards throughout packaging process.
• Collaborated with team members to streamline workflow and enhance productivity in packing area.
• Assisted in training new staff on safety protocols and operational procedures within packaging department.
• Managed inventory of packing materials, ensuring adequate supplies for uninterrupted production cycles.
• Implemented improvements to packaging processes, reducing waste and increasing efficiency in daily operations.
• Maintained a clean and organized work environment, promoting safety and productivity.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
• Complied with safety, health, and environmental regulations as prescribed by law.
• Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
• Ensured timely completion of orders through effective time management and multitasking skills.
• Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
• Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.