Erica Ladd
Huntsville,TX
Summary
Adaptable accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.
Overview
2
2
years of professional experience
Work History
Ice Cream Server
Blue Bell Creameries
06.2021 - 08.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Helping and working with customers to make sure they have the best experience possible.
- Explained ice cream flavors to customers.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Notified supervisor and peers of low product inventory and customer complaints.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Handled customers complaints, with patients.
Cart Attendant
Brenham Country Club
03.2021 - 06.2021
- Offered carts to patrons.
- Removed broken and unserviceable carts from inventory for repair.
- Collected carts left in parking areas and returned to retail stores.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Cleaning up the course
- Stopping by and working with consumers
- Cleaned carts and repaired broken or damaged parts.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Helped train new employees in safe practices and warehouse procedures.
Education
Bachelor of Science - Psychology, Criminal Justice
Sam Houston State University
Huntsville, TX05.2027
High School Diploma -
Brenham High School
Brenham, TX05.2023
Skills
- Cash Handling Accuracy
- Customer Needs Assessments
- Cleanliness Standards
- Customer Service
- Menu Knowledge
- Greeting Customers
- Food and Beverage Service
- Handling Complaints
- Adaptability and Flexibility
- Coaching and Training
FFA, 4-H
I work and participated in 4-H from third grade till my high school graduation. I received plenty of leader ship opportunities, and responsibilities, and exceed in all areas.
I competed in FFA events all though my high school years. With early mornings and late nights, every hour spent working for FFA i learned leadership skills, time management, and hard work.
Timeline
Ice Cream Server
Blue Bell Creameries
06.2021 - 08.2023
Cart Attendant
Brenham Country Club
03.2021 - 06.2021
Bachelor of Science - Psychology, Criminal Justice
Sam Houston State University
High School Diploma -
Brenham High School
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