Erica Laird
Red Oak,TX
Summary
Business office professional experienced working in a fast-paced Hospital environment demanding strong organizational, technical and interpersonal skills. Highly trustworthy, ethical and discreet. Confident and poised in interactions with individuals at all levels of the organization. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Fluent in medical terminology.
Overview
1
1
Language
1
1
Certification
19
19
years of professional experience
Work History
Team Manager
Panera Bread
Waxahachie, TX
06.2023 - Current
- Led daily operations, ensuring high-quality food service and customer satisfaction.
- Implemented training programs, enhancing staff performance and service efficiency.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Coordinated team schedules, optimizing labor resources to meet peak demand periods.
Patient Registrar
Texas Health Harris Methodist Hospital
Southlake, TX
03.2015 - 06.2018
- Selected by THSL Quality Director to participate as a member of the Patient Experience Team
- Daily duties identical to those performed as Patient Registrar at Texas Health Presbyterian, Denton
Medical Coding and Billing Specialist
Dermatology Center of Denton
Denton, TX
06.2020 - 06.2023
- Reviewed patient records for accuracy and completeness in coding procedures.
- Ensured compliance with insurance regulations and billing guidelines.
- Collaborated with healthcare providers to clarify documentation and coding queries
- Performed medical billing and coding for dermatology services ensuring accurate documentation and submission of claims
- Assigned appropriate ICD-10 and CPT codes based on provider documentation and services rendered
Office Lead
Denton Dermatology
Denton, TX
11.2018 - 06.2020
- Serve as the lead for office operations including end-to-end support of the patient, not limited to: scheduling, building of patient charts in eClinical, customer service, coordinating follow-up and processing payments, as well as the following insurance verification duties: billing and coding, verify patient benefits, code physician’s charges and sending claims
- Serve as a patient resource in matters concerning financial/payment arrangements; discuss financial matters for up-front collections, or payment arrangements, as necessary
- Assist in the onboarding process for new hires
- Cross train office staff to support clinic operations, when needed
Patient Registrar
Texas Health Presbyterian Hospital
Southlake, TX
06.2017 - 11.2018
- Ensure patient satisfaction at time of registration to the hospital
- Interact with ancillary departments and staff to ensure quality care for all patients
- Serve as a patient resource in matters concerning financial/payment arrangements; discuss financial matters for up-front collections, or payment arrangements, if necessary
- Responsible for obtaining patient information and entering into Invision
- Use of standardized emergency overhead codes, as per The Joint Commission
- Adhere to Hospital policies, procedures and plans
- Attend all department staff meetings
- Double check insurance information
- Act as receptionist
Administrative Assistant
Mid-Cities Imaging
Arlington, TX
07.2013 - 03.2015
- Work directly with patients to assist them with checking in, preparing paper work, getting in to MRI machines, scheduling X-rays, CT scans, and MRIs
- Duties performed at three locations
- Key holder for two clinics and responsible for opening and closing several times a month
- Responsible for contacting attorneys in order to obtain letters of protection for the patients
Personal Nanny
Richardson
Richardson, TX
02.2011 - 02.2012
Caregiver
Janie’s Jungle
Duncanville, TX
05.2009 - 01.2011
Assistant Director/Caregiver
Childcare Network
Duncanville, TX
08.2007 - 05.2009
Education
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Duncanville High School
Duncanville, TX01.2007
Skills
- EPIC/Care Connect
- EClinical Works
- HURON
- Craneware
- AccuReg
- CPSI
- TriZetto Revenue Cycle Management
- Microsoft Word, Excel, PowerPoint & Outlook
- Language Line
- Scheduling and organization
- Cash and payment processing
- Leadership and team management
- Insurance/billing -related attention to detail from your healthcare experience
Certification
CPR Certification
Qualification Summary
Language Line
Timeline
Team Manager
Panera Bread
06.2023 - Current
Medical Coding and Billing Specialist
Dermatology Center of Denton
06.2020 - 06.2023
Office Lead
Denton Dermatology
11.2018 - 06.2020
Patient Registrar
Texas Health Presbyterian Hospital
06.2017 - 11.2018
Patient Registrar
Texas Health Harris Methodist Hospital
03.2015 - 06.2018
Administrative Assistant
Mid-Cities Imaging
07.2013 - 03.2015
Personal Nanny
Richardson
02.2011 - 02.2012
Caregiver
Janie’s Jungle
05.2009 - 01.2011
Assistant Director/Caregiver
Childcare Network
08.2007 - 05.2009
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Duncanville High School