Erica Laney
Helena,AL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Lead Host/Lead Busser
Perry’s Steakhouse & Grille
Birmingham, AL
01.2024 - Current
- Wiped down tables after each seating to prepare for next customers.
- Greeted guests and provided them with menus.
- Supervised team of bussers to ensure efficient and effective service.
- Communicated with kitchen staff regarding any special orders or dietary restrictions requested by guests.
- Ensured cleanliness of restaurant, including tables, chairs, floors, windows, and other surfaces.
- Proactively removed used plates, silverware, and glasses from tables between courses.
- Prepared the dining room for upcoming meals by setting up tables with appropriate supplies.
- Informed guests about daily specials and menu changes.
- Promptly cleared away dirty dishes from tables while ensuring that no spills occurred.
- Ensured all dishes were properly cleaned prior to being returned to the kitchen area.
- Greeted and welcomed guests in a friendly, professional manner.
- Encouraged team members to provide excellent customer service during their shifts.
- Assigned tables to guests, ensuring a pleasant dining experience.
- Trained new hosts on company policies, procedures, and customer service standards.
- Coordinated with wait staff to ensure smooth service operations.
- Monitored restaurant occupancy and adjusted seating as needed.
- Resolved customer complaints in a timely and efficient manner.
Hostess
Beef 'O' Brady's
Helena, AL
09.2020 - 12.2023
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
- Organized storage space for incoming goods in an efficient manner while adhering to safety standards.
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Greeted guests upon arrival and provided them with menus.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Identified opportunities for operational improvements and communicated them to management.
Sales Associate
Yogurt Mountain
Hoover, AL
04.2021 - 05.2022
- Greeted customers and provided exceptional customer service
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
- Answered customer questions and provided store information.
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Identified opportunities for operational improvements and communicated them to management.
- Managed store operations during absence of Store Manager or Assistant Manager.
Education
High School Diploma -
Evangel Christian School
Alabaster, AL05-2023
Mechanics - Automotive Service Technology
Gadsden State Community College
Gadsden, AL12-2026
Skills
- Customer Service
- Takeout Order Processing
- Food Running
- Cleaning and Sanitation
- Menu Memorization
- Table Bussing
- Guest Seating
Timeline
Lead Host/Lead Busser
Perry’s Steakhouse & Grille
01.2024 - Current
Sales Associate
Yogurt Mountain
04.2021 - 05.2022
Hostess
Beef 'O' Brady's
09.2020 - 12.2023
Mechanics - Automotive Service Technology
Gadsden State Community College
High School Diploma -
Evangel Christian School