Erica Langston
Albuquerque,NM
Summary
Results-driven security professional with a proven track record at Vet Sec Security, excelling in incident reporting and conflict de-escalation. Demonstrated ability to enhance safety protocols, significantly reducing unauthorized access incidents. Skilled in relationship building and maintaining a secure environment, ensuring the safety of personnel and visitors alike.
Overview
2025
2025
years of professional experience
Work History
Security Officer
Vet Sec Security
- Monitored premises to ensure safety and deter unauthorized access.
- Conducted routine patrols to identify potential security risks.
- Responded promptly to incidents, ensuring swift resolution and reporting.
- Collaborated with local law enforcement during emergencies for enhanced response efforts.
- Assisted in developing and implementing security protocols for improved safety measures.
- Maintained accurate logs of daily activities and incident reports for transparency.
- Evaluated security systems, recommending upgrades to enhance effectiveness and efficiency.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Sales Floor Associate
Sally's Beauty Supply
10.2021 - 08.2024
- Assisted customers with product selection and recommendations to enhance shopping experience.
- Maintained product displays and ensured shelves were stocked accurately and efficiently.
- Processed transactions quickly, handling cash and card payments with attention to detail.
- Collaborated with team members to execute promotional events effectively, boosting customer engagement.
- Educated customers on product benefits and usage, fostering brand loyalty and repeat business.
- Monitored inventory levels, reporting discrepancies to management for timely restocking decisions.
- Participated in training new associates on operational procedures and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
Night Manager
McDonald's
06.2017 - 08.2021
- Supervised nightly operations, ensuring adherence to quality and service standards.
- Trained and mentored staff on customer service protocols and food safety practices.
- Managed inventory levels, coordinating stock replenishment during peak hours.
- Implemented efficient workflows to enhance speed of service during busy periods.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Collaborated with management to develop strategies for improving team performance.
- Monitored compliance with health and safety regulations throughout shifts.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Trained and mentored new and existing staff to achieve best practices.
Education
GED -
Gordon Bernal Charter School
Albuquerque, NM05-2019
Skills
Report writing
Incident reporting
Security guard license
General security
Detail-oriented
Physical fitness
Complex Problem-solving
Relationship building and management
Security screenings
Conflict de-escalation
FLUENT IN LANGUAGE
Visitor tracking
Timeline
Sales Floor Associate
Sally's Beauty Supply
10.2021 - 08.2024
Night Manager
McDonald's
06.2017 - 08.2021
Security Officer
Vet Sec Security
GED -
Gordon Bernal Charter School