Erica Lassiter
Douglasville,GEORGIA
Summary
- Highly proactive manager with 14 years of experience in team leadership in the hospitality industry. Background includes sales, management and customer service in fast-paced settings.
- Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Restaurant Manager
Fabiano's Pizzeria
04.2014 - 06.2022
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Associate of Applied Science - Accounting And Business Management
West Georgia Technical College
La Grange, GA06.2024
Skills
- Food Preparation and Safety
- Credit Card Transaction Processing
- Operational Efficiency
- Special Requests
- Staff Scheduling
- Training and Development
- Vendor Contracts
- Managing Deliveries
- Conflict Resolution Techniques
Certification
Medical Transcriptionist Certification from Kennesaw State University.
Timeline
Senior Restaurant Manager
Fabiano's Pizzeria
04.2014 - 06.2022
Associate of Applied Science - Accounting And Business Management
West Georgia Technical College
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