Erica Lautensack
Fort Worth
Summary
Results-driven Branch Rental Manager with a proven track record in staff training, customer service, and operational efficiency. Strong focus on team collaboration to achieve results and adapt to changing needs. Proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Skilled in conflict resolution, problem solving, and financial management.
Overview
7
7
years of professional experience
Work History
Branch Rental Manager
Enterprise Rent-A-Car
North Richland Hills, TX
04.2023 - Current
- Oversees daily branch operations, ensuring optimal vehicle availability and customer satisfaction.
- Manages team performance, coaching staff to enhance service quality and operational efficiency.
- Manages multiple tasks in high-volume environment.
- Develops and implements strategies to increase rental revenue and maximize fleet utilization.
- Ensures compliance with company policies and safety regulations throughout branch operations.
- Leads training programs for new employees, enhancing their understanding of systems and procedures.
- Fosters a positive work environment by promoting teamwork, open communication, and proactive problemsolving.
- Optimizes fleet utilization to maximize revenue generation and minimize operational costs.
Assistant Branch Manager
Enterprise Rent-A-Car
Arlington, TX
10.2020 - 04.2023
- Trained and mentored staff, enhancing team performance and customer service skills.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Led branch operations, ensuring compliance with company policies and procedures.
- Managed inventory control, optimizing vehicle allocation and reducing downtime.
Management Trainee
Enterprise Rent-A-Car
Arlington, TX
07.2019 - 10.2020
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Handled day-to-day customer or client questions via telephone or email.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
BBA - Business Management
Stephen F. Austin State University
Nacogdoches, TX06-2019
Skills
- Staff training and development
- Customer service
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Task prioritization
- Interpersonal skills
- Conflict resolution
Timeline
Branch Rental Manager
Enterprise Rent-A-Car
04.2023 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
10.2020 - 04.2023
Management Trainee
Enterprise Rent-A-Car
07.2019 - 10.2020
BBA - Business Management
Stephen F. Austin State University
5 years Division 1 College Golf
Co-Captain 2 years