Erica Lavallee
Motomart Convenience Stores
Waterloo,IL
12
years of professional experience
Reliable and results-driven professional with over 15 years of experience in recordkeeping, customer service, regulatory compliance. Proven ability to lead teams maintaining a positive environment and prompting open door policy.
Work History
Store Manager
12 Years 5 Months- Build lasting customer relationships through exceptional service and personalized support
- Interview potential candidates while retaining long-term employees
- Drive strong sales performance leading to top performing leadership recognized company-wide
- Maintaining a well-rounded work ethic, organized workspace, positive work environment
- Manage Daily cash reconciliation, payroll recordkeeping, financial documentation, inventory, legal compliance
Direct Support Professional
5 Years 9 Months- Provided care to individuals with disabilities, enhancing daily living skills and promoting independence.
- Assisted clients in developing personal goals and implementing individualized support plans effectively.
- Monitored client progress, documenting changes in behavior and reporting findings to healthcare professionals.
- Collaborated with support staff to create a pathway for individuals to gain real community employment
Skills
Payroll & Benefits Administration
Compliance and Regulatory Standards
Sales performance
Inventory management & Auditing
Customer Service excellence
Excel & QuickBooks
Timeline
Direct Support Professional
Human Support Service
06.2014 - 03.2020Read More
Store Manager
Motomart Convenience Stores
03.2014 - CurrentRead More
2025 Road To Recognition recipient
Recognized as the top performer company wide for leading sales increases annually