Erica Lavin
Lake Orion,MI
Summary
Proven Dental Assistant and Drug and Alcohol Counselor with a track record of enhancing patient satisfaction and streamlining case management at Sober Partners Network. Excels in critical thinking and customer service, significantly improving health practices and client recovery processes. Demonstrates exceptional problem-solving abilities and active listening, ensuring high-quality care and efficiency.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Whiter Family Dentistry
01.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Drug and Alcohol Counselor
Sober Partners Network
02.2018 - 06.2021
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Streamlined case management processes to reduce administrative burden and increase time spent providing direct client services.
Education
Dental Assisting Certificate - Dental Assisting
Dorsey College
Roseville, MI01.2023
Alcohol And Drug Counseling Certificate - Alcohol And Drug Counseling
CCAPP
Long Beach, CA01.2021
High School Diploma -
Leander High School
Leander, TX06.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Dental Assistant
Whiter Family Dentistry
01.2023 - Current
Drug and Alcohol Counselor
Sober Partners Network
02.2018 - 06.2021
Dental Assisting Certificate - Dental Assisting
Dorsey College
Alcohol And Drug Counseling Certificate - Alcohol And Drug Counseling
CCAPP
High School Diploma -
Leander High School
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