Erica Nelson
South Bend,IN
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Portillos Restaurant
Chicago, Illinois
08.2015 - 07.2020
- Created schedules and monitored payroll to remain within budget.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Designed sales and service strategies to improve revenue and retention.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Supervised employees through planning, assignments, and direction.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Recruited, interviewed and hired qualified staff for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Formed and sustained strategic relationships with clients.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw product development initiatives from concept through completion stages.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
EMT-Basic
Prompt Services
South Bend, Indiana
04.2013 - 09.2015
- Assessed emergency situations and prioritized medical care for patients.
- Loaded and transported patients from hospitals to rehab centers or other medical facilities.
- Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
- Conducted regular ambulance checks to ensure proper functioning of equipment.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Participated in continuing education programs to stay current on best practices in EMS care.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Collaborated with medical personnel to quickly treat and transport patients.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Cleaned and sanitized ambulance and supplies between calls.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Performed CPR and used defibrillator on cardiac patients.
- Evaluated patients' medical status and monitored vital signs during transit.
- Positioned patients in preparation for treatment and transport.
- Administered medications per physician instructions or protocol guidelines.
- Explained medical terminology in non-complex terms o patients.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Demonstrated dedication to providing quality care through continued training and education.
- Remained level-headed and proactive during emergency situations.
- Performed standard testing and administered medication to manage care in field and in transit.
- Evaluated illnesses or injuries to establish and prioritize medical procedures.
- Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Cleaned and sanitized vehicles and medical equipment to comply with safety and health protocols.
- Communicated effectively with hospital staff upon arrival at the destination facility.
- Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
Medical Assistant
Del Pilar Medical Offices
Mishawaka, Indiana
10.2011 - 08.2013
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Provided assistance to medical staff in performing minor surgical procedures.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted back office patient processes to reduce office wait times.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Incorporated outside records into charts and EHR.
- Organized patient charts before each day's clinic sessions began.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
Education
Associate of Science - Medical Assisting
Brown Mackie College
South Bend 12-2012
Skills
- Customer relationship management
- Process improvement
- Team building
- Conflict resolution
- Effective communication
- Decision-making
- Project planning
- Continuous improvement
Certification
- Certified American Red CrossCPR-BLS /First Aid Adult, Child, Infant
Timeline
General Manager
Portillos Restaurant
08.2015 - 07.2020
EMT-Basic
Prompt Services
04.2013 - 09.2015
Medical Assistant
Del Pilar Medical Offices
10.2011 - 08.2013
Associate of Science - Medical Assisting
Brown Mackie College