Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Layden

Venice,FL

Summary

With a proven track record at Florida Cancer Specialists, I excel in HIPAA compliance and team leadership, significantly enhancing patient financial navigation and insurance billing processes. My expertise in healthcare industry practices and dedication to patient care have led to improved approval rates and patient satisfaction, showcasing my ability to deliver results confidently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Patient Financial Navigator

Florida Cancer Specialists
10.2017 - Current
  • Served as a reliable point of contact for patients throughout their treatment journey, addressing concerns promptly and maintaining open lines of communication.
  • Provided compassionate support for patients facing end-of-life decisions by educating them on available resources and assisting with complex financial arrangements.
  • Streamlined the financial assistance application process for patients, resulting in reduced wait times and increased approval rates.
  • Improved staff performance through targeted training sessions focused on best practices in patient financial navigation techniques.
  • Negotiated payment plans with patients experiencing financial hardship, minimizing write-offs while supporting continued access to care.
  • Educated patients on available resources, payment options, and insurance benefits to promote informed decisionmaking.
  • Coordinated with clinical staff to address potential financial barriers to care, ensuring timely provision of necessary services for patients.
  • Identified opportunities for cost savings within the organization through careful analysis of operational activities related to patient finance management.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.

Patient Account Representative

Sarasota Retina Institute
12.2013 - 09.2017
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

Home Health Aide

Home Instead
07.2012 - 12.2013
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Patient Relations Representative

Sarasota Memorial Hospital
01.2003 - 07.2011
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.

Education

High School Diploma -

Broadmoor Senior High School
Baton Rouge, LA
05.1993

Skills

  • HIPAA Compliance
  • Insurance Verification
  • Insurance/Medical Billing
  • Healthcare industry understanding
  • Medical Terminology/ICD-10 Knowledge
  • Team Leadership
  • Phone and Email Etiquette
  • Financial Counseling
  • Attention to Detail
  • Medical Insurance Understanding

Timeline

Patient Financial Navigator

Florida Cancer Specialists
10.2017 - Current

Patient Account Representative

Sarasota Retina Institute
12.2013 - 09.2017

Home Health Aide

Home Instead
07.2012 - 12.2013

Patient Relations Representative

Sarasota Memorial Hospital
01.2003 - 07.2011

High School Diploma -

Broadmoor Senior High School
Erica Layden