Kayla Garrison
Commerce,GA
Summary
Achieved significant efficiency improvements in financial clearance processes at University Cancer & Blood Center by implementing standardized procedures, showcasing expertise in HIPAA Compliance and a caring approach towards patient interactions. Demonstrated exceptional ability to remain calm and effective under pressure, ensuring high levels of patient satisfaction and service quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Patient Financial Navigator
University Cancer & Blood Center
Athens, GA
11.2023 - Current
- Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
- Ensured accurate patient information by meticulously verifying identification and reservation details.
- Utilized strong communication skills when interacting with diverse clientele.
- Coordinated with other departments to address special requests or needs of patients during the check-in process effectively.
- Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
- Provided exceptional customer service by promptly answering phone calls and emails related to patients balances.
- Entered information into EMR system to update and maintain records.
- Consistently met or exceeded performance goals related to reservation accuracy, customer service, and overall efficiency.
- Increased efficiency in processing payments by implementing an organized system.
- Managed high-volume periods with professionalism, prioritizing tasks to maintain organization and efficiency during busy times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Provided compassionate support for patients facing chemotherapy, and cancer diagnosis.
- Increased efficiency in the financial clearance process by implementing standardized procedures for collecting required documentation from patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Waitress
Huck's Cafe
Commerce, GA
04.2011 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Activity Director
St. Gabriel Assisted Living
Athens, GA
05.2023 - 11.2023
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Arranged outings as part of recreational program.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
Special Education Paraprofessional
Madison County Board Of Education
Danielsville, GA
08.2016 - 05.2023
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Supported teacher in development of individual learning strategies.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Education
High School Diploma -
Banks County High School
Homer, GA05.2007
Skills
- HIPAA Compliance
- Financial Counseling
- Software Navigation
- Payment Negotiation
- Customer Service
- Patient Registration
- Payment Collection
- Issue Research
- Attention to Detail
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Caring and Empathetic
- Documenting and Recording Information
- Reliability and Dedication
- Communicating to Patients and Families
- Resolving Problems
Timeline
Patient Financial Navigator
University Cancer & Blood Center
11.2023 - Current
Activity Director
St. Gabriel Assisted Living
05.2023 - 11.2023
Special Education Paraprofessional
Madison County Board Of Education
08.2016 - 05.2023
Waitress
Huck's Cafe
04.2011 - 04.2024
High School Diploma -
Banks County High School