Erica Leithead
Clayton
Summary
Results-oriented banquet server with a focus on exceptional customer service and efficient event execution. Recognized for punctuality and adaptability, enhancing guest satisfaction and fostering repeat business opportunities.
Overview
6
6
years of professional experience
Work History
Banquet Server
Borgata Casino & Hotel
Atlantic City, NJ
12.2023 - Current
- Implemented feedback from guests to enhance service delivery and overall event experience.
- Resolved guest inquiries promptly, fostering positive relationships and repeat business opportunities.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Banquet Server
Marriott Old City Pniladelphia
Philadelphia, PA
06.2023 - Current
- Delivered exceptional customer service to ensure guest satisfaction during large-scale events.
- Coordinated table settings and dining arrangements for seamless banquet operations.
- Assisted in food and beverage service, maintaining high standards of quality and presentation.
- Trained new staff on service protocols and efficient workflow practices for optimal performance.
- Monitored event timelines, ensuring timely execution of all banquet activities and services.
- Collaborated with kitchen staff to synchronize meal timing and accommodate special requests effectively.
Sales Representative
Johnson O'Hare
Philadelphia Pa
06.2020 - Current
- Developed and maintained strong customer relationships to drive repeat business and enhance client satisfaction.
- Identified customer needs and recommended appropriate products, resulting in increased sales opportunities.
- Conducted product presentations and demonstrations to educate clients on features and benefits of offerings.
- Collaborated with marketing team to strategize promotional campaigns that effectively targeted key demographics.
Education
High School Diploma -
Haddon Twp High School
Westmont NJ06-1996
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Adaptive problem solving
- Event setup and breakdown
- Punctual and reliable
- Safe food handling
- Hospitality service expertise
Accomplishments
Received an award from the Borgata Hotel and Casino for exceptional performance.
Received an award from Johnson O'Hare for exceptional performance in sales and product distribution.
Languages
English
Full Professional
Timeline
Banquet Server
Borgata Casino & Hotel
12.2023 - Current
Banquet Server
Marriott Old City Pniladelphia
06.2023 - Current
Sales Representative
Johnson O'Hare
06.2020 - Current
High School Diploma -
Haddon Twp High School