Erica Lesnock
Distro 10
Allen Park,MI
5
Certifications
22
years of professional experience
B2B Sales Representative with over 4+ years of experience both in person and over the phone sales. Assisted in expanding brand footprint across the state while driving company growth and distribution. In the last 2 years, have generated over 10 million in sales with a consistent and repeat client book.
Work History
Sales Representative
4 Years 4 Months- Maintaining strong client relationships through consistent communication and responsive support across assigned the state of Michigan.
- Covered the entire state territory to prospect new leads, while also delivering product samples and purchase support.
- Coordinate vendor promotions and communications to align with customer needs.
- Monitor customer retention trends and adjust follow-up activity to support repeat business relationships.
Educator
6 Months- Explained product benefits to match guest needs with appropriate styles, sizes, and performance features.
- Restocked merchandise and maintained organized displays to keep the sales floor ready for shoppers.
- Supported inventory checks by locating product, verifying quantities, and flagging replenishment needs.
- Assisted with product returns and exchanges by following store procedures and resolving routine concerns.
- Built rapport with repeat customers to support loyalty, trust, and return visits.
Post-Closing/Escrow
1 Year 7 Months- Verified final closing documents for accuracy before submitting files for recording.
- Coordinated communication between title agents, lenders, and clients to resolve outstanding post-closing items.
- Prepared and organized escrow paperwork to support timely file completion and release.
- Followed established procedures to route payoff, recording, and disbursement documents to the proper parties.
- Monitored file status and prioritized pending items to support timely post-closing completion.
Member Benefit Expert
2 Years 8 Months- Reviewed member coverage questions and guided callers through plan details with professional explanations.
- Documented member interactions to maintain accurate records for future service continuity.
- Coordinated account updates and verified member information before submitting requests for processing.
- Handled and resolved member complaint resolution with calm communication and consistent follow-through on open issues.
- Maintained customer database records with updated contact details, notes, and service outcomes.
- Contributed to team training by sharing member service procedures and best practices.
Manager
12 Years 8 Months- Coordinated vendor deliveries and tracked supply needs to maintain steady product availability.
- Built customer relationships through responsive communication and consistent follow-up.
- Resolved customer complaints with clear communication and practical service recovery.
- Coordinated sample distribution to support product awareness and customer outreach.
Education
Bachelor of Science - Health Service Administration
Skills
Client relationship management
Customer retention
Vendor coordination
Lead prospecting
Territory planning
Sample distribution
Promo coordination
Customer database management
Order management
Office administration
Team training
Records management
Complaint resolution
Certification
Closing Babes University
Timeline
Sales Representative
Distro 10
06.2022 - CurrentRead More
Educator
Lululemon
11.2021 - 05.2022Read More
Post-Closing/Escrow
Venture/V1 Title Agency
03.2020 - 10.2021Read More
Member Benefit Expert
Meridan Health Plan
06.2018 - 02.2021Read More
Manager
Iversen's Bakery
01.2005 - 09.2017Read More
Baker College
Bachelor of Science from Health Service Administration
Read More