Erica Lorenzana
Minneola
Summary
Dynamic Pharmacy Technician Supervisor with extensive experience at AdventHealth Central Fill, excelling in medication dispensing and team collaboration. Proven track record in training staff and optimizing workflows, enhancing operational efficiency. Skilled in sterile compounding and inventory control, committed to maintaining compliance and fostering a high-performing team environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Supervisor
AdventHealth Central Fill
02.2021 - Current
- Oversee a team of 17 pharmacy technicians and coordinated day-to-day assignments
- Supervise daily operations of pharmacy technicians, ensuring compliance with safety and regulatory standards
- Train and mentored new staff in medication dispensing, compounding, and repackaging medication.
- Responsible and accountable for the performance and operation of the facility and personnel in the preparation of CSPs and for performing other functions compounding related
- Manage the PLX purchasing for 6 campuses in the Central Florida Division
- Participate in the Alternative Distrubution Model for cost saving for home infusion
Pharmacy Technician III
AdventHealth Central Fill
04.2015 - 01.2021
- Assisted pharmacists in preparing and dispensing medications accurately for patient needs.
- Maintained inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Processed Pyxis Replenishment orders efficiently using pharmacy management software.
- Counted and labeled batch picks with correct item and quantity.
- Answered incoming phone calls and addressed questions from campuses.
- Prepares sterile preparations
- Maintained clean and organized work environment, adhering to health and safety standards.
- Technician Inventory Check (TIC) trained
Sr. Resolution Specialist
Walgreens Central Pharmacy Operations
06.2013 - 03.2015
- Resolved complex customer inquiries, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline resolution workflows.
- Reviewed and gathered information to resolve Third Party Rejects (TPRs)
- Managed inbound and outbound telephone calls with customers and insurance companies as needed
Data Entry Specialist
Walgreens Central Pharmacy Operations
03.2011 - 06.2013
- Managed data entry tasks across multiple platforms, ensuring high levels of accuracy and efficiency.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Verified and transcribed prescription information
- Interpreted medical abbreviations (SIG codes)
- Troubleshoot missing or incorrect information to resolve issues
- Assisted in Central Fill Operations when needed. Tasks included packing and sorting medications to be delivered to different Walgreens across the United States.
Education
Pharmacy Technician Diploma -
Everest College
Orlando, FL07-2010
Skills
- Medication dispensing
- Repacking medications
- Sterile Compounding
- Inventory Control
- Pyxis Logistics proficiency
- Pharmacy law compliance
- Workflow optimization
- Problem-solving skills
- Team collaboration
- New hire onboarding
- Staff development
- Pharmacy Buying
Certification
Board Certified Pharmacy Technician
License #: 30147014
Timeline
Pharmacy Technician Supervisor
AdventHealth Central Fill
02.2021 - Current
Pharmacy Technician III
AdventHealth Central Fill
04.2015 - 01.2021
Sr. Resolution Specialist
Walgreens Central Pharmacy Operations
06.2013 - 03.2015
Data Entry Specialist
Walgreens Central Pharmacy Operations
03.2011 - 06.2013
Pharmacy Technician Diploma -
Everest College
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