Erica Love
Cleveland,TX
Summary
High-energy Trainer familiar with establishing clear training plans and putting together useful support materials to promote advancements in student learning. Well-versed in operating under tight schedules and with little supervision. Contributes many years of experience in training, teaching, and mentoring professionals in corporate environments.
Overview
19
19
years of professional experience
Work History
Phlebotomist II
LabCorp of America
Humble
01.2024 - Current
- Perform skilled blood collection procedures, ensuring patient comfort and adherence to safety protocols, while maintaining accurate patient records and upholding the highest standards of quality control at LabCorp of America
Phlebotomy-Ekg / ER Technologist
Houston Methodist Willowbrook
Houston, TX
04.2023 - 04.2024
- Conduct venipuncture and EKGs with precision, following strict protocols to maintain high standards of patient care
- Collaborate with healthcare professionals to optimize patient outcomes and support emergency room operations
- Manage specimen processing, ensuring timely and accurate handling of samples for diagnostic purposes
- Researched industry trends in order to identify potential areas of improvement within current systems.
Phlebotomist / Laboratory Assistant
HCA Healthcare
Houston, TX
04.2022 - 04.2023
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
Phlebotomist
Quest Diagnostics
Various Locations
12.2018 - 04.2022
- Delivered exceptional phlebotomy services at multiple patient care locations, ensuring patient comfort and safety throughout the procedure
- Adhered strictly to the QMS Management System standards, upholding the organizational commitment to quality care and regulatory compliance
- Maintained meticulous records of patient interactions, specimen handling, and procedural outcomes to support accurate documentation and reporting
- Maintained a clean, safe, and organized work environment.
- Monitored inventory levels of supplies used in phlebotomy services.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
Phlebotomist
Contracted Self-Employed
Various Locations
01.2018 - 12.2018
- Provided tailored phlebotomy services to meet diverse client requirements, ensuring adaptability and high-quality care
- Adapted to multiple healthcare settings, maintaining professionalism and compliance with industry standards in all procedures
Phlebotomist
Memorial Hermann DL
Houston, TX
05.2017 - 06.2018
- Conducted routine and specialized phlebotomy procedures, ensuring accurate specimen collection for laboratory analysis
- Contributed to laboratory efficiency and enhanced patient satisfaction through proficient task execution and adherence to safety protocols
Field Specialist - On-Site Quality Lead
Quest Diagnostics
Various Locations
10.2012 - 05.2017
- Managed field operations with a focus on upholding quality standards and maintaining regulatory compliance
- Led on-site quality initiatives to enhance operational efficiency and effectiveness
- Developed and maintained relationships with clients by providing timely and professional service.
- Resolved customer issues in a timely manner while maintaining high quality standards.
- Ensured compliance with safety regulations when performing work onsite at customer locations.
- Identified areas where improvements could be made to existing processes or procedures.
- Developed strategies for improving customer relations through better communication channels.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Observed field safety protocols to prevent injuries and accidents.
- Explained and demonstrated equipment operations to customer.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Mentored and trained new employees on processes, flow and safety procedures.
- Collaborated with team members to assess equipment performance needs.
- Communicated with vendors, upper management, and peers.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Organized and coordinated training sessions for new employees.
- Conducted assessments to determine skill gaps of existing personnel.
- Monitored progress of trainees through feedback from managers and supervisors.
- Identified areas of improvement in existing training methods and procedures.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Designed training schedules for new and existing employees.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Implemented training improvements to achieve desired results.
Evening Lead Phlebotomist
Centura Health - St. Anthony North Hospital
Denver, CO
01.2006 - 01.2012
- Led a team of phlebotomists, ensuring accurate and efficient specimen collection and processing in a fast-paced setting
- Provided essential leadership to maintain high standards of performance and quality control in phlebotomy services
Education
Medical Assistant - Medical Assistant
Denver Technical College
Denver, CO05-2000
Skills
- Customer Service
- Leadership
- Interpersonal Communication
- Flexibility
- Client Relationship Management
- Problem Solving
- Data Analysis
- Microsoft Office Proficiency
- Adaptability
- Attention to Detail
- Collaboration
- Time Management
- Communication
- Decision Making
- Salesforce
- HIPPA
- OSHA
- Presentations and demonstrations
- Planning and coordination
- Group and individual instruction
- Employee assessment
- Orientation procedures
- Training program implementation
Timeline
Phlebotomist II
LabCorp of America
01.2024 - Current
Phlebotomy-Ekg / ER Technologist
Houston Methodist Willowbrook
04.2023 - 04.2024
Phlebotomist / Laboratory Assistant
HCA Healthcare
04.2022 - 04.2023
Phlebotomist
Quest Diagnostics
12.2018 - 04.2022
Phlebotomist
Contracted Self-Employed
01.2018 - 12.2018
Phlebotomist
Memorial Hermann DL
05.2017 - 06.2018
Field Specialist - On-Site Quality Lead
Quest Diagnostics
10.2012 - 05.2017
Evening Lead Phlebotomist
Centura Health - St. Anthony North Hospital
01.2006 - 01.2012
Medical Assistant - Medical Assistant
Denver Technical College