ERICA LUNDEN
Dayton,MN
Summary
Proven self-starter with a track record of consistently earning accolades throughout my career. Recognized for hard work in every role undertaken since entering the workforce. Demonstrates dedication, motivation, and a commitment to excel in all endeavors.
Overview
8
8
years of professional experience
Work History
Onboarding Team Lead
Fidelity Investments
04.2020 - Current
- Guide and educate more than 600 representatives transitioning to an electronic response function.
- Delivered outstanding support to clients regarding retirement plans.
- Proven success in independently handling tasks remotely.
Front Desk Agent
Island Hospitality
08.2018 - 12.2019
- Executed strategies to fulfill various guest needs seamlessly.
- Operated in a self-directed setting to maintain peak operational efficiency.
- Executed clear, concise written and verbal interactions with management and guests.
Ramp Agent
Delta Global Services
11.2017 - 07.2018
- Adhered to the load plan while loading baggage onto various aircraft types.
- Coordinate with team members to ensure timely flight departures.
- Conducted briefings to promote a culture of workplace safety.
Customer Service Agent
Sun Country Airlines
02.2017 - 10.2017
- Ensured positive passenger interactions by extending friendly service from check-in through baggage handling.
- Maintained precise headcounts critical for aircraft safety adherence.
- Managed passenger issues effectively to provide quick solutions.
Education
Bachelors of Arts - Communication
University of North Dakota
Grand Forks, ND12.2018
High School Diploma -
West Fargo High School
West Fargo, ND05.2015
Skills
- Microsoft office proficiency
- Calm under pressure
- Expert problem solver
- Aviation Terminology
- Quick learner
- Time management
Timeline
Onboarding Team Lead
Fidelity Investments
04.2020 - Current
Front Desk Agent
Island Hospitality
08.2018 - 12.2019
Ramp Agent
Delta Global Services
11.2017 - 07.2018
Customer Service Agent
Sun Country Airlines
02.2017 - 10.2017
Bachelors of Arts - Communication
University of North Dakota
High School Diploma -
West Fargo High School
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