Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Lunsford

Mansfield,GA

Summary

Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 13 years of carrier experience on high-volume routes.

Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

12
12
years of professional experience

Work History

Rural Mail Carrier

United Sates Postal Service
Locust Grove, GA
12.2011 - Current
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Sorted mail according to order of address appearance for easy access in field.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Streamlined the sorting process for faster mail distribution and improved overall efficiency.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.

Supervisor

United States Postal Service
Jackson, GA
01.2020 - 12.2020
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Achieved results by working with staff to meet established targets.

Education

High School Diploma -

Faith Academy
05.2006

Skills

  • Mail distribution

  • Route Planning

  • Route deliveries

  • Safe Driving

  • Postal regulations

  • Change-of-address orders

  • Weather Preparedness

  • Staff Management

  • Schedule development

Timeline

Supervisor

United States Postal Service
01.2020 - 12.2020

Rural Mail Carrier

United Sates Postal Service
12.2011 - Current

High School Diploma -

Faith Academy
Erica Lunsford