Erica Mailloux
Heidelberg Materials
Little Falls,NY
8
years of professional experience
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment. A lot of experience working with individuals with autism.
Work History
Scale Clerk
1 Year 2 Months- Operated scale systems to ensure accurate weight measurements for shipments.
- Maintained compliance with safety protocols and operational standards during weighing processes.
- Conducted regular inspections of scale equipment to ensure functionality and precision.
- Recorded shipping data and weight information into digital inventory management systems efficiently.
- Assisted in training new staff on scale operations and safety procedures effectively.
- Increased overall operational efficiency through diligent data entry of incoming shipments into the tracking system.
- Developed strong relationships with clients through consistent professionalism and prompt resolution of any issues that arose during transactions.
- Promoted an organized workspace through meticulous upkeep of scale equipment, work area, and related documentation.
- Maintained detailed records of all transactions, supporting accurate billing and inventory management.
- Dispatched orders to drivers for efficiency.
- Answered customer calls professionally and routed to appropriate person.
- Operated weigh scales and issued tickets when necessary.
- Responsible for payroll and timesheets for employees at the quarry
- Kept personal files secure and updated
Supports Manager Day Hab
6 Years 10 Months- Directed daily operations to ensure compliance with organizational standards and regulations.
- Attended lifeplan meetings and offered insight to the daily routines and goals of the individuals.
- Mentored team members to foster professional development and improve performance outcomes.
- Attended all mandatory trainings for the agency as well as autism specific trainings and seminars outside of agency.
- Collaborated with cross-functional teams to develop and execute project initiatives effectively.
- Developed training materials and conducted sessions to enhance staff knowledge of best practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and individuals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma
Skills
Customer service
Time management
Data entry
Teamwork
Problem-solving
Attention to detail
Multitasking
Reliability
Organizational skills
Effective communication
Professionalism
Order processing
Staff management
Training and mentoring
Support services
Staff training
Positive attitude
Behavior redirection
Client support
Compassionate caregiving
Medication administration
Behavioral management
Client documentation
Housekeeping tasks
Decision-making support
Relationship building
Direct patient care
Disability awareness
ADL support
Social skills development
Recreational activities
Nutrition
Empathy and patience
HIPAA compliance
Positive reinforcement
Timeline
Scale Clerk
Heidelberg Materials
06.2024 - 08.2025Read More
Supports Manager Day Hab
ARC Herkimer
08.2017 - 06.2024Read More
Little Falls High School
High School Diploma
Read More