Erica Maldonado
Summary
Motivated Kitchen Hand demonstrating expertise in food safety and operational efficiency. Achieved high customer satisfaction through strong multitasking and time management skills while maintaining excellent work quality under pressure. Proven Shift Leader enhancing team cohesion and performance by effectively managing daily operations and addressing customer concerns.
Overview
7
7
years of professional experience
Work History
Kitchen Helper
Panda Express
Austin
11.2025 - 03.2026
- Prepared ingredients for cooking and assembly, contributing to efficient meal service in a fast-paced kitchen.
- Maintained cleanliness and organization of workstations and kitchen areas to support food safety and operational efficiency.
- Assisted chefs with food preparation, ensuring high standards of quality and freshness in all dishes.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Prepared a range of cold items, focusing on quality and presentation to enhance meal service.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Ensured that all temperatures were at proper levels for safe food handling.
- Assisted in food preparation tasks such as washing, peeling, cutting, and basic cooking under chef's guidance.
Cooking Assistant
McDonald's
Dallas
08.2025 - 09.2025
- Prepared ingredients for meals according to recipes and instructions.
- Supported cooking and assembling menu items, ensuring timely delivery for customer orders.
- Assisted in cooking and assembling menu items for customer orders.
- Provided friendly service to customers during peak periods, enhancing overall dining experience.
- Checked expiration dates on all perishable food items prior to use or sale.
- Organized food items in kitchen storage areas.
- Verified expiration dates on perishable food items, maintaining compliance with food safety standards.
Shift Leader
Dairy Queen
Austin
05.2020 - 03.2024
- Supervised team members during high-volume shifts at fast-paced restaurant.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and ordered supplies to maintain optimal product availability.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Handled emergency situations with composure and in accordance with company guidelines.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Ensured accuracy of cash drawers at shift changes to prevent discrepancies.
- Ensured cleanliness and organization of workstations and dining areas.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Facilitated training sessions for new employees on shift operations, promoting clear understanding of roles.
Customer Service Cashier
Juanito’s Ice Cream
Franklin
06.2019 - 08.2019
- Handled cash and credit card payments accurately.
- Operated cash registers to process payments for goods and services.
- Processed customer transactions efficiently at busy ice cream shop.
- Resolved customer complaints promptly and professionally.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Monitored inventory levels of ice cream and supplies regularly.
- Collaborated with co-workers on tasks to support seamless store operations and improve service delivery.
- Responded to incoming customer calls about product availability and store locations, enhancing customer service experience.
- Balanced cash drawers at the end of each shift.
Education
Some College (No Degree) -
Alief Elsik Hugh School
Houston, TXSkills
- Food safety
- Hygiene standards
- Cross-contamination prevention
- Food handling
- Food preparation
- Food assembly
- Temperature monitoring
- Dishwashing
- Cleaning
- Inventory management
- Meal service
- Kitchen organization
- Shift coordination
- Customer service
- Problem solving
- Effective communication
- Assisting team members
- On-the-job support
- Adaptability in tasks
- Basic cash management
Languages
Spanish
Professional
References
References available upon request.
Timeline
Kitchen Helper
Panda Express
11.2025 - 03.2026
Cooking Assistant
McDonald's
08.2025 - 09.2025
Shift Leader
Dairy Queen
05.2020 - 03.2024
Customer Service Cashier
Juanito’s Ice Cream
06.2019 - 08.2019
Some College (No Degree) -
Alief Elsik Hugh School