Erica Mallory
Addison,IL
Summary
Proven Security Officer with a track record of enhancing safety and customer service at Per Mar Security. Skilled in incident reporting and report writing, adept at quick emergency response, and improving facility safety. Demonstrated ability to work efficiently in team settings, ensuring a secure, welcoming environment for all guests and employees.
Overview
3
3
years of professional experience
Work History
Security Officer
Per Mar Security
01.2023 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Lobby Officer
Allied Universal Security Services
08.2022 - 02.2023
- Coordinated with building management to address any concerns related to facility upkeep or tenant needs.
- Improved building safety by conducting regular inspections and reporting any potential hazards or maintenance issues.
- Delivered top-notch concierge services by assisting visitors with directions, information requests, and general inquiries about the facility or surrounding area.
- Managed access control systems, granting appropriate levels of entry to employees and guests while maintaining security standards.
Server
Culver’s
09.2020 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Proviso West High School
Hillside, IL06.2022
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
Timeline
Security Officer
Per Mar Security
01.2023 - 01.2024
Lobby Officer
Allied Universal Security Services
08.2022 - 02.2023
Server
Culver’s
09.2020 - 09.2021
Proviso West High School