ERICA MARDIS
Campbellsville,KY
Summary
Accomplished Targeted Case Management Coordinator with a proven track record at Bluegrass Professional Counseling, enhancing client well-being and streamlining processes. Expert in client advocacy and leadership, I led training sessions, facilitated successful referrals, and significantly improved case management outcomes. Skilled in active listening and communication, I excel in crisis intervention and networking, ensuring quality client services.
Overview
8
8
years of professional experience
Work History
Targeted Case Management Coordinator
Bluegrass Professional Counseling
10.2018 - Current
- Lead training sessions for new case managers on best practices in targeted case management techniques and documentation
- Facilitate successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
- Provide ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Coordinate monthly staff meetings and audit contacts to ensure quality client services.
Targeted Case Manager
Bluegrass Professional Counseling
10.2018 - Current
- Conducted comprehensive assessments to identify client needs and appropriate resources for support.
- Monitored and tracked client progress, adjusting case plans as needed to achieve desired outcomes.
- Educated clients on available resources and partnered with local entities to meet needs.
- Provided crisis intervention services, deescalating tense situations and connecting clients with appropriate emergency resources.
Targeted Case Manager
Communicare
05.2016 - 10.2018
- Streamlined documentation processes, ensuring timely submission of reports and compliance with regulations.
- Informed program participants of community resources, mental health counseling and crisis resources.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Enhanced client well-being by developing personalized case management plans.
Education
Master of Social Work -
Campbellsville University
Campbellsville, KY05.2015
Bachelor of Social Work -
Campbellsville University
Campbellsville, KY05.2014
Skills
- Client Advocacy
- Active Listening
- Networking
- Communication
- Leadership
Timeline
Targeted Case Management Coordinator
Bluegrass Professional Counseling
10.2018 - Current
Targeted Case Manager
Bluegrass Professional Counseling
10.2018 - Current
Targeted Case Manager
Communicare
05.2016 - 10.2018
Master of Social Work -
Campbellsville University
Bachelor of Social Work -
Campbellsville University
Similar Profiles
Lisa WhiteLisa White
Licensed Professional Counseling Associate at Bluegrass Professional CounselingLicensed Professional Counseling Associate at Bluegrass Professional Counseling
Jennifer O’DellJennifer O’Dell
Therapist at Bluegrass Professional CounselingTherapist at Bluegrass Professional Counseling
Sarah "Katie" Clinkenbeard, LPCASarah "Katie" Clinkenbeard, LPCA
Therapist at Bluegrass Counseling & Trauma ServicesTherapist at Bluegrass Counseling & Trauma Services