ERICA MARDIS
Campbellsville,KY
Summary
Accomplished Targeted Case Management Coordinator with a proven track record at Bluegrass Professional Counseling, enhancing client well-being and streamlining processes. Expert in client advocacy and leadership, I led training sessions, facilitated successful referrals, and significantly improved case management outcomes. Skilled in active listening and communication, I excel in crisis intervention and networking, ensuring quality client services.
Overview
8
8
years of professional experience
Work History
Targeted Case Management Coordinator
Bluegrass Professional Counseling
2018.10 - Current
- Lead training sessions for new case managers on best practices in targeted case management techniques and documentation
- Facilitate successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
- Provide ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Coordinate monthly staff meetings and audit contacts to ensure quality client services.
Targeted Case Manager
Bluegrass Professional Counseling
2018.10 - Current
- Conducted comprehensive assessments to identify client needs and appropriate resources for support.
- Monitored and tracked client progress, adjusting case plans as needed to achieve desired outcomes.
- Educated clients on available resources and partnered with local entities to meet needs.
- Provided crisis intervention services, deescalating tense situations and connecting clients with appropriate emergency resources.
Targeted Case Manager
Communicare
2016.05 - 2018.10
- Streamlined documentation processes, ensuring timely submission of reports and compliance with regulations.
- Informed program participants of community resources, mental health counseling and crisis resources.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Enhanced client well-being by developing personalized case management plans.
Education
Master of Social Work -
Campbellsville University
Campbellsville, KY05.2015
Bachelor of Social Work -
Campbellsville University
Campbellsville, KY05.2014
Skills
- Client Advocacy
- Active Listening
- Networking
- Communication
- Leadership
Timeline
Targeted Case Management Coordinator
Bluegrass Professional Counseling
2018.10 - Current
Targeted Case Manager
Bluegrass Professional Counseling
2018.10 - Current
Targeted Case Manager
Communicare
2016.05 - 2018.10
Master of Social Work -
Campbellsville University
Bachelor of Social Work -
Campbellsville University
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