Erica Marquez
San Fernando,CA
Summary
Accomplished Store Manager and Body Piercer at Phoenix Tattoo Supplies, adept in customer service and problem-solving. Excelled in inventory and cash management, enhancing store operations and employee training. Demonstrated outstanding communication, leading to increased customer satisfaction and efficient team collaboration. Skilled in multitasking and organization, ensuring operational excellence without compromising quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Babysitter
Desiree Bianca Galvez
05.2022 - Current
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Planned fun outings and educational activities to keep children entertained.
- Fostered safe and nurturing environment, closely monitoring children's activities.
- Prepared healthy, age-appropriate snacks and meals.
Store Manager / Body Piercer
Phoenix Tattoo Supplies
08.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Store Associate
In N Out Burger
08.2020 - 04.2021
- Maintained a clean and safe restaurant environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Education
Bachelor of Arts - Psychology
California State University, Northridge
Northridge, CA12.2020
Skills
Customer Service
Problem-Solving
Outstanding communication skills
Cash Management
Multitasking and Organization
Certification
- Bloodborne Pathogen Certification
- Body Art Practitioner License
Timeline
Babysitter
Desiree Bianca Galvez
05.2022 - Current
Store Associate
In N Out Burger
08.2020 - 04.2021
Store Manager / Body Piercer
Phoenix Tattoo Supplies
08.2017 - Current
- Bloodborne Pathogen Certification
- Body Art Practitioner License
Bachelor of Arts - Psychology
California State University, Northridge
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