ERICA MARTINEZ
Las Vegas,NV
Summary
Experienced Flight Attendant with over 13 years of expertise in providing top-tier customer service, ensuring passenger safety, and enhancing in-flight experience. Adept at handling emergency situations with calmness and efficiency. Passionate about helping others feel comfortable and cared for. Strongly align with Southwest values of respect, fun, and teamwork.
Overview
2027
2027
years of professional experience
Work History
Flight Attendant
Spirit Airlines
06.2012 - Current
- Ensured safety and security of passengers on domestic and international flights in full compliance with FAA regulations
- Conducted clear, confident safety demonstrations and passenger briefings
- Responded effectively to in-flight emergencies, medical situations, and irregular operations
- Delivered consistent, friendly customer service while managing high passenger volumes
- De-escalated difficult situations with professionalism and empathy
- Worked collaboratively with flight deck crew and fellow Flight Attendants to ensure smooth operations
- Maintained cabin cleanliness, organization, and regulatory standards
- Served as a role model for newer Flight Attendants, providing guidance and support
- Recognized for reliability, adaptability, and strong work ethic
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Food And Beverage Server
Ricardo’s
- Guest Interaction: Greet, seat, and assist guests with menu choices, answering questions about specials and preparation.
- Order Management: Take accurate orders, relay them to kitchen/bar, and deliver food/drinks efficiently.
- Service & Satisfaction: Check on guests, resolve issues, and ensure a positive dining experience.
- Payment Processing: Handle cash, credit card transactions, and split checks accurately.
- Table Maintenance: Set tables, clear courses, refill water, and reset for new guests.
- Sanitation & Safety: Adhere to health, safety, and responsible alcohol service policies.
- Skills & Qualifications:
- Communication & Customer Service: Excellent verbal skills and a friendly, professional attitude.
- Attention to Detail: For orders, billing, and guest needs.
- Teamwork: Collaborate with kitchen and other staff.
- Time Management: Work efficiently in a busy environment.
- Product Knowledge: Understand food, beverages, and pairings.
- Certifications: Food handlers
- Responsible Alcohol Service
Baggage Agent
Airport Terminal Services (Continental Airlines)
- Passenger Interaction: Greet passengers, verify ID and reservations, provide flight status, and offer general assistance.
- Baggage Processing: Tag, weigh, scan, and process luggage, applying fees for overweight bags and ensuring bags are properly tagged for their destination.
- Documentation & Issuance: Issue boarding passes, baggage claim stubs, and receipts.
Gate Agent Supervisor
Allegiant
- 05.2012
- Team Leadership: Supervise, train, schedule, and evaluate gate agents, attendants, or security guards.
- Operations Management: Oversee daily gate activities, ensuring smooth traffic flow for people and vehicles.
- Security & Safety: Implement security measures, monitor access, enforce rules, and respond to emergencies.
- Customer Service: Resolve escalated complaints, provide information, and ensure satisfaction.
- Www.enhancv.com
Education
High School Diploma -
Pahrump Valley High School
Pahrump, NV2007
Skills
- Customer Service Excellence
- Safety Procedures Compliance
- Emergency Response - Team Leadership
- In-Flight Service Management
- Sales and Promotion
- Training Program Development
- Communication - Adaptable
- Works efficiently under pressure
- Food handling safety
- Guest satisfaction
- Guest service
- Flexible schedule
- Food running
LANGUAGES
Spanish Native
English Native
Work History
01-2017
Timeline
Flight Attendant
Spirit Airlines
06.2012 - Current
Baggage Agent
Airport Terminal Services (Continental Airlines)
Gate Agent Supervisor
Allegiant
- 05.2012
Food And Beverage Server
Ricardo’s
High School Diploma -
Pahrump Valley High School