Erica Mccall
Mobile
Summary
Experienced Housekeeper Supervisor with background in managing cleaning teams for residential and commercial properties. Strengths include training staff on efficient cleaning techniques, ensuring high standards of cleanliness, and coordinating tasks according to priority and personnel abilities. Proven ability to manage supplies inventory, establish rapport with clients, and maintain a safe working environment. Previous roles have resulted in improved team efficiency, consistently impeccable facilities, and high customer satisfaction rates.
Detail-focused Housekeeper Supervisor known for maintaining high standards of cleanliness and organization while efficiently completing tasks. Possess specialized skills in staff training, inventory management, and quality control procedures. Excel in communication, team leadership, and problem-solving to enhance operational effectiveness and employee satisfaction.
Overview
7
7
years of professional experience
Work History
Housekeeper Supervisor
InTown Suites
Mobile
12.2024 - 01.2026
- Supervised housekeeping staff to ensure cleanliness and organization across all rooms.
- Trained new team members on cleaning procedures and safety standards.
- Conducted inspections of guest rooms for quality control and adherence to standards.
- Coordinated with maintenance staff to address facility issues promptly and efficiently.
- Developed work schedules to optimize staffing and efficiency in daily operations.
- Resolved guest complaints related to housekeeping services with professionalism and care.
- Implemented best practices for waste reduction and environmentally friendly cleaning techniques.
Housekeeper
Holiday Inn Express Hotel
Mobile
07.2022 - 11.2024
- Maintained cleanliness in guest rooms and common areas.
- Organized and replenished housekeeping supplies daily.
- Followed safety protocols for handling cleaning chemicals.
- Provided exceptional customer service to enhance guest experience.
- Implemented efficient cleaning techniques for various surfaces.
- Trained new staff on housekeeping procedures and standards.
Housekeeper
Fairfeild inn and suites by Marriott
Mobile
05.2019 - 06.2022
- Maintained cleanliness in guest rooms and common areas.
- Organized and replenished housekeeping supplies daily.
- Followed safety protocols for handling cleaning chemicals.
- Provided exceptional customer service to enhance guest experience.
- Trained new staff on housekeeping procedures and standards.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Education
Vigor High School
Mobile, ALSkills
- Quality control
- Staff training
- Facilities coordination
- Schedule management
- Environmental cleaning
- Customer relationship management
- Problem solving
- Safety compliance
Timeline
Housekeeper Supervisor
InTown Suites
12.2024 - 01.2026
Housekeeper
Holiday Inn Express Hotel
07.2022 - 11.2024
Housekeeper
Fairfeild inn and suites by Marriott
05.2019 - 06.2022
Vigor High School