Charlie Cotton
Avondale Estates,GA
Summary
Dynamic Housekeeping Supervisor with proven expertise in team management, training, and maintaining high cleaning standards. Committed to enhancing guest satisfaction through effective communication and attention to detail.
Overview
16
16
years of professional experience
Work History
Housekeeper Supervisor
Courtyard by Marriott
Marietta, GA
08.2024 - Current
- Supervised daily cleaning operations to maintain hotel cleanliness standards.
- Coordinated scheduling of housekeeping staff to ensure adequate coverage throughout shifts.
- Trained new housekeeping staff on proper cleaning techniques and safety procedures.
- Assisted in addressing guest requests and resolving housekeeping-related issues promptly.
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
Housekeeper
Hilton Hotels Corporation
Peachtree City, Georgia
08.2023 - 08.2024
- Cleaned guest rooms to maintain Hilton's high standards of cleanliness and comfort.
- Restocked supplies and amenities in rooms and common areas for guest satisfaction.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Housekeeping Supervisor
Indigo Hotel
College Park, Georgia
03.2020 - 06.2023
- Supervised daily housekeeping operations for a leading hotel chain.
- Trained and mentored housekeeping staff on cleaning procedures and safety protocols.
- Inspected guest rooms and public areas for cleanliness and adherence to standards.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Housekeeper
Hampton Inn By Hilton
College Park, Georgia
02.2010 - 06.2020
- Cleaned guest rooms to maintain Hilton's high standards of cleanliness and comfort.
- Restocked supplies and amenities in rooms and common areas for guest satisfaction.
- Managed laundry services, ensuring timely cleaning and proper handling of linens.
- Provided courteous service, addressing guest requests and concerns with professionalism.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Education
High School Diploma -
Tri Cities High
East Point05-1998
Skills
- Staff training
- Schedule coordination
- Cleaning supervision
- Guest relations
- Safety compliance
- Quality control
- Inventory management
- Time management
- Process optimization
- Effective communication
- Team leadership
- Problem solving
- Performance appraisal
- Attention to detail
- Conflict resolution
- Strong leadership
- Health and safety
- Housekeeping
- Customer service
- Room occupancy verification
- Team performance management
- Motivational skills
Languages
English
Full Professional
Timeline
Housekeeper Supervisor
Courtyard by Marriott
08.2024 - Current
Housekeeper
Hilton Hotels Corporation
08.2023 - 08.2024
Housekeeping Supervisor
Indigo Hotel
03.2020 - 06.2023
Housekeeper
Hampton Inn By Hilton
02.2010 - 06.2020
High School Diploma -
Tri Cities High
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