Erica Mcintyre
Wichita,KS
Summary
Dynamic and compassionate healthcare professional with a proven track record at Wesley Hospital, adept in vital signs monitoring and delivering exceptional patient care. Excelled in high-pressure environments, enhancing patient satisfaction and streamlining nurse workflows. Skilled in CPR and known for outstanding interpersonal abilities, significantly improving patient well-being and team efficiency.
Overview
15
15
years of professional experience
Work History
Patient Care Technician
Wesley Hospital
10.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Customer Service Representative
Quik Shop
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Teacher's Assistant
Heart Spring Health
02.2016 - 05.2017
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
Home Health Aide
Self Employed
08.2010 - 10.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Education
Graduate Certificate - General Studies
East High School
Wichita, KS05.1989
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Catheter care
- ADL support
- Specimen collection
- Feeding assistance
- Patient positioning
Timeline
Patient Care Technician
Wesley Hospital
10.2023 - Current
Customer Service Representative
Quik Shop
01.2023 - Current
Teacher's Assistant
Heart Spring Health
02.2016 - 05.2017
Home Health Aide
Self Employed
08.2010 - 10.2015
Graduate Certificate - General Studies
East High School
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