Erica Mello
Wilmington,NC
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Multitasker comfortable juggling competing priorities in a high-volume environment.
Reliable and hardworking, able to work solo or as a team to provide top-notch service. Good money handling, problem-solving and time management abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender
MVP Sports Bar and Grille
Cincinnati, Ohio
03.2024 - 04.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Greeted guests with friendliness and professionalism.
General Manager
Roosters in Springdale
Springdale , Ohio
02.2016 - 04.2024
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
Bartender
Pavilion Night Club
Cincinnati, Ohio
06.2013 - 10.2017
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted frequent visitors by name and explained new promotions.
General Manager
Hooters in Florence
Florence, KY
03.2004 - 02.2016
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed service and sales strategies to improve retention and revenue.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Cocktail Bartender
J.B. Fins
Newport, Kentucky
05.2004 - 10.2007
- Checked identification of guests to verify legal drinking age.
- Organized the bar area by stocking beer, wine, spirits, mixers, ice, garnishes in an efficient manner.
- Greeted guests with friendliness and professionalism.
- Managed accurate bar tabs and processed cash and credit card transactions.
Education
High School Diploma -
McAuley High School
Cincinnati05-1999
Psychology
University of Cincinnati Blue Ash College
Cincinnati, OHSkills
- Schedule Management
- Customer Retention
- Advertising and marketing
- Sales
- Customer Relationship Management
- Relationship Building
- Motivation
- Team Player
- Communication Skills
- Troubleshooting expertise
- Time Management
- Project Planning
Certification
- Food Safe Certified
- Alcohol Safe Certified
Timeline
Bartender
MVP Sports Bar and Grille
03.2024 - 04.2024
General Manager
Roosters in Springdale
02.2016 - 04.2024
Bartender
Pavilion Night Club
06.2013 - 10.2017
Cocktail Bartender
J.B. Fins
05.2004 - 10.2007
General Manager
Hooters in Florence
03.2004 - 02.2016
High School Diploma -
McAuley High School
Psychology
University of Cincinnati Blue Ash College
- Food Safe Certified
- Alcohol Safe Certified
Similar Profiles
NORMA MITCHELLNORMA MITCHELL
Owner at Hat Trick Sports Bar & GrilleOwner at Hat Trick Sports Bar & Grille
SOPHIA FOXSOPHIA FOX
Server at The Greene Turtle Sports Bar & GrilleServer at The Greene Turtle Sports Bar & Grille
Isabella SmithIsabella Smith
Waitress at Aumer's Sports Bar And GrilleWaitress at Aumer's Sports Bar And Grille