Salesforce
Britney Kimble
Human Resource , Administration , Coordinator , Sales , Hospitality
Canton,OH
Summary
Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Motivated by exhibiting strength in critical thinking and problem solving. Excellent in demonstrated multitasking, interpersonal communication, and conflict-resolution abilities. Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Dedicated to learning, growing, and succeeding in every way. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Customer service Sale expertise Communication skills Daily specials memorization Performance improvement Stocking and replenishing Business Strategy Bill computation Sales expertise Microsoft Payroll Scheduling Emailing Filing Learning Staying updated
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Bartender
Nathans Patio
Canton, OH
10.2021 - Current
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Set up glassware, liquor and other necessary supplies for special events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Performe opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivate warm relationships with regular customers.
- Communicate with cooks to produce accurate orders, verifying accuracy prior to delivery.
Jerzee's Cafe
Canton, OH
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Verified that all square feet of the restaurant and lounge were clean enough to meet state and federal standards
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well- stocked during busy periods
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction
- Created orders, documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Educated new employees on the restaurant's practices, culture, and procedures.
Server
A1 Japanese Steak House
North Canton, OH
03.2020 - 11.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
T-Mobile
Canton, OH
11.2017 - 06.2021
- Improved revenue and customer satisfaction by implementing marketing strategies and techniques
- Improved operational efficiencies by developing customer service protocols and standards
- Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues
- Outperformed my sales targets and increased client retention
- Increased sales by making recommendations to promote the effectiveness of the brand and the benefits of the product
- Built long-term relationships with clients so that I could accurately quote pricing and terms that met the needs of the customer
- Increased the team's revenue in sales
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Looked for potential customers and assessed the market's potential
- By effectively managing time and resources to meet sales objectives, I was able to maximize profit opportunities
- Trouble shooting all account and technology issues
- Handling all technology malfunctions learning new updates with all the new software technology updates that came daily,weekly,monthly,yearly
- Adapted to the constant updates and changes in the technology sales industry
- Devised and implemented revenue-boosting sales strategies.
Recruiter
Kenan Advantage Group
North Canton, OH
11.2019 - 02.2020
- Aided management in the creation and implementation of personnel policies and procedures
- Collaborated with the department to determine hiring needs and make candidate recommendations
- Created applicant portfolios for upcoming openings
- Collected and entered information from every applicant to determine if applicant would be a good fit for our company
- Used effective screening processes to assess candidates' strengths and weaknesses
- Pre-screened them prior to sending resumes to corporate hiring managers for consideration
- Followed corporate branding guidelines when it came to filling positions
- Provided applicants with information on pay, interview dates, and training procedures
- Each employee was informed about all human resources policies, procedures, laws, standards, and regulations
- Collaborated with recruitment and HR professionals to meet hiring objectives.
Dispatcher Coordinator
Area Wide Protective
North Canton, OH
02.2017 - 11.2018
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Over-delivered on customer expectations on a regular basis as the leader of a value-added customer service team
- Oversaw the dispatching hundreds of drivers in order to meet daily delivery deadlines
- Conducted research in order to address shipping and packaging errors
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Led value-added customer service team that consistently over-delivered on customer expectations
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain high levels of satisfaction
- Kept track of transportation costs and reported on them, as well as ensuring that shipping documents were properly filed.
Bar Manager
Nuevo Alcapulco
North Canton , OH
11.2014 - 11.2016
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Closed out cash register and prepared cashier report at close of business.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
McKinley Senior High School
Canton, OH 08.2009 - 05.2012
Medical administration - Certification - Medical Administration
Larock Healthcare Academy
North Canton, OH 08.2014 - 11.2014
Skills
Guest relations management
Dining area maintenance
Sales expertise
Point of sale operation
Beverage preparation
Menu memorization
Administrative oversight
File and data retrieval systems
Document management
Scheduling and calendar management
Updating logs
Dispatching field personnel
Routing orders
Verifying coverage
Schedule Management
Schedule organization
HR understanding
Confidentiality requirements
Performance improvement
Customer service and support
Sales Goals
Equipment monitoring
Order picking and processing
Talent management
Human resources policies
Background checking
Employee handbook development
Assessments and qualifications
Employment law knowledge
New hire orientations
Outbound calling
Accomplishments
- Ohio Medical Administrative Assistant
- DOT certified
- Irst Aid/CPR Certified
- Alesforce
- ERTIFICATIONS
- Onsistently held the position of best performing store in the region
- Increased revenue by implementing unique promotions
- Consistently received a 100% rate of customer satisfaction
- Improved team productivity with morale-boosting incentives.
Software
Microsoft
Workforce
Outlook
Certification
Certified Medical Administration
Timeline
Bartender
Nathans Patio
10.2021 - Current
Server
A1 Japanese Steak House
03.2020 - 11.2021
Recruiter
Kenan Advantage Group
11.2019 - 02.2020
T-Mobile
11.2017 - 06.2021
Dispatcher Coordinator
Area Wide Protective
02.2017 - 11.2018
Bar Manager
Nuevo Alcapulco
11.2014 - 11.2016
Certified Medical Administration
11-2014
Medical administration - Certification - Medical Administration
Larock Healthcare Academy
08.2014 - 11.2014
High School Diploma -
McKinley Senior High School
08.2009 - 05.2012
Jerzee's Cafe