Erica Miller
Lone Jack ,MO
Summary
Skilled in customer service and holding a valid cdl driver's license, I excel in roles requiring teamwork and a positive attitude. At R&L Carriers, I enhanced delivery efficiency and upheld professionalism, significantly contributing to customer satisfaction. My experience spans driving, dispatching, operating heavy machinery, and construction inspection, showcasing adaptability and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Heavy Freight Delivery Driver
R&L Carriers
09.2019 - 07.2023
- Ensured customer satisfaction by providing friendly service during deliveries.
- Delivered packages on time by planning optimal delivery routes.
- Navigated local streets to ensure timely delivery of goods.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Dispatcher
R&L Carriers
11.2020 - 01.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Generated reports to track deliveries and maintain proper records and documentation.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Heavy Equipment Operator
Superior Bowen Asphalt
05.2019 - 09.2019
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
Construction Inspector
MoDot
03.2017 - 05.2019
- Streamlined communication among stakeholders through regular meetings, concise reports, and efficient coordination efforts.
- Collaborated effectively with contractors, architects, and engineers to resolve onsite discrepancies and maintain schedule.
- Fostered positive relationships with clients by maintaining open communication channels throughout the construction process.
- Reduced project delays by promptly addressing non-conformance issues and recommending corrective actions.
Education
GED -
Lone Jack
Lone Jack High 06.2003
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Timeline
Dispatcher
R&L Carriers
11.2020 - 01.2022
Heavy Freight Delivery Driver
R&L Carriers
09.2019 - 07.2023
Heavy Equipment Operator
Superior Bowen Asphalt
05.2019 - 09.2019
Construction Inspector
MoDot
03.2017 - 05.2019
GED -
Lone Jack
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