Erica Milligan
Avery,TX
Summary
Dynamic professional with extensive experience at Dr. Mark R. Campbell, excelling in medical billing and patient care. Proven ability to enhance organizational efficiency and improve billing accuracy through meticulous claims processing. Strong interpersonal skills foster positive client relations, ensuring exceptional service and support in fast-paced healthcare environments.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist, Medical Assistant, Billing & Coding
Dr. Mark R. Campbell
Paris, TX
04.2024 - Current
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized filing system for confidential documents and guest information.
- Assisted in scheduling appointments and managing calendars for multiple staff members.
- Assisted healthcare providers with patient examinations and procedures.
- Coordinated patient appointments and managed scheduling efficiently.
- Maintained accurate electronic health records and documentation compliance.
- Conducted vital sign assessments and prepared patients for examinations.
- Processed medical billing claims accurately using industry-standard coding systems.
- Reviewed patient records to ensure compliance with insurance requirements and coding regulations.
- Collaborated with healthcare providers to clarify documentation for optimal billing accuracy.
- Assisted in resolving billing discrepancies by conducting thorough investigations of claims denials.
- Utilized electronic health record (EHR) systems to manage patient information and streamline billing processes.
- Monitored account aging reports to identify outstanding claims and facilitate timely resolution efforts.
- Improved billing accuracy by meticulously reviewing and validating medical codes for insurance claims.
- Coordinated patient referrals to ensure timely access to specialized care
- Utilized electronic health records (EHR) systems to track and document referral activities
- Supported the scheduling of appointments with specialists, enhancing patient experience
Special Education Teacher
Clarksville ISD
Clarksville, TX
08.2019 - 01.2024
- Developed individualized education plans to address diverse student needs.
- Implemented engaging lesson plans that promoted active learning and participation.
- Collaborated with multidisciplinary teams to enhance student support services.
- Monitored student progress and adjusted instructional strategies as needed.
- Utilized assistive technology to facilitate communication and learning for students with disabilities.
- Established positive relationships with students, families, and colleagues to foster a supportive environment.
- Conducted assessments to evaluate student performance and inform instructional decisions.
Home Care Provider
Red River Home Health
Paris, TX
01.2013 - 02.2018
- Provided personalized care and support to clients, enhancing daily living activities and overall well-being.
- Assisted clients with medication management, ensuring adherence to prescribed schedules and health guidelines.
- Developed tailored care plans based on client needs, fostering independence and improving quality of life.
- Trained new staff members on caregiving protocols, promoting best practices in patient care and safety.
- Monitored client progress and reported changes to healthcare professionals, facilitating timely interventions as needed.
- Coordinated transportation for clients to medical appointments, ensuring punctuality and access to necessary services.
- Implemented hygiene protocols and safety measures, maintaining compliance with health regulations in home environments.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Education
Bachelor of Science - Education
Texas A&M
Texarkana, TX05-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Medical billing experience
- ICD-10 proficiency
- Claims processing
- Insurance verification
- Payment posting
- Direct patient care
Accomplishments
- Successfully transitioned facility to use of Athena.
- Managed front office area.
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Licensed SPECIAL EDUCATION -
- Certified google classroom - 2018-2028
Languages
English
Native or Bilingual
Timeline
Receptionist, Medical Assistant, Billing & Coding
Dr. Mark R. Campbell
04.2024 - Current
Special Education Teacher
Clarksville ISD
08.2019 - 01.2024
Home Care Provider
Red River Home Health
01.2013 - 02.2018
Bachelor of Science - Education
Texas A&M