Erica M. Mercado
Dumas,TX
Summary
Bright and energetic professional who can contribute the following to your Retail Associate Team Member: proven ability to juggle multiple tasks and responsibilities while taking full ownership of her work. Coming with a stellar background in scheduling appointments, filing, self-employed/business management, Microsoft Office Excel, and Word.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Student Services
Amarillo College Moore County, Dumas TX
Dumas, TX
01.2024 - Current
- Completed manual and computerized scheduling, bookkeeping, and inventory management procedures.
- Responded to inquiries by phone, email, and in person
- Student Records, Scanning, Filing.
- Coordinating academic advising, general and selective admissions, assessment and testing, career services, and financial aid processing.
- Planning enrichment events.
Front Desk Cord./Treatment Cord.
AOMS & Pediatrics, Amarillo TX
Amarillo, TX
06.2023 - 01.2024
- Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
- Responded to inquiries by phone, email and in person
- Medical Records, Scanning, Filing.
- Medical Noting and Charting.
- Proficient in treatment planning, and consulting.
- Cosmetic/botox Scheduling and charting.
Hygiene Asst./SS
First Dental, Liberal KS
Liberal, KS
08.2021 - 06.2023
- Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
- Responded to inquiries by phone, email and in person
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Medical Records, Scanning, Filing.
- Medical Noting and Charting.
- Proficient in treatment planning, and consulting.
- Proficiency in x-rays, CBCT, and patient charting.
- Experienced Supragingival Scaler.
Administration/Receptionist
SWMC, Liberal KS
Liberal, KS
12.2020 - 08.2021
- Completed manual and computerized scheduling, bookkeeping, and inventory management procedures.
- Responded to inquiries by phone, email, and in person
- Fostered a clean and sanitary work environment to protect customers and staff from infection.
- Making sure all pre-authorizations have been obtained for all modalities, and/or obtaining pre-authorizations as needed based on insurance and procedure
- Medical Records, Scanning, Filing.
Hairstylist
Lash Lounge, Liberal KS
Liberal, KS
06.2013 - 07.2021
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Set up a workstation and treatment room with necessary products, equipment and supplies.
- Completed manual and computerized scheduling, bookkeeping and inventory management procedures
Education
Associate of Applied Science - Psychology
Amarillo College
Dumas, TX05.2028
Supragingival Scaling
Flint Hills Technical College
Emporia, KS03-2023
Associate of Arts - Cosmetology
Seward County Community College
Liberal, KS08-2013
Skills
- Business management
- Microsoft Office Excel and word
- Quick learner
- Flexible schedule
- Team player
- Outstanding customer service
- Payment processing expertise
- Social skills
- Troubleshoot skills
- Basic Life Support Certified
- Supragingival Scaler
Certification
- Certified Supragingival Scaling, Flint Hills Technical College - 19th, March, 2023
LANGUAGES
English
Spanish
Timeline
Student Services
Amarillo College Moore County, Dumas TX
01.2024 - Current
Front Desk Cord./Treatment Cord.
AOMS & Pediatrics, Amarillo TX
06.2023 - 01.2024
Hygiene Asst./SS
First Dental, Liberal KS
08.2021 - 06.2023
Administration/Receptionist
SWMC, Liberal KS
12.2020 - 08.2021
Hairstylist
Lash Lounge, Liberal KS
06.2013 - 07.2021
Associate of Applied Science - Psychology
Amarillo College
Supragingival Scaling
Flint Hills Technical College
Associate of Arts - Cosmetology
Seward County Community College