Victor De La Rosa
Hialeah,FL
Summary
Experienced Student Services professional skilled in managing daily operations, coordinating campus events, and providing exceptional support to students. Proficient in producing IDs, troubleshooting account issues, and directing students to appropriate departments. Known for strong customer service, attention to detail, and creating a welcoming, organized environment.
Overview
3
3
years of professional experience
Work History
Student Services
Florida National University
02.2022 - Current
- Oversaw daily operations of the student services office, addressing needs and concerns efficiently.
- Produced and managed identification credentials for staff and students, including general IDs and specialized program IDs for departments such as EKG and Phlebotomy.
- Coordinated campus events including graduations, orientations, and various student engagement activities to enhance the campus community experience.
- Compiled and prepared detailed reports for university administration, documenting incidents and activities occurring on campus.
- Provided account assistance to students by troubleshooting access issues and retrieving email and password information.
- Directed students to appropriate university departments based on their individual needs, ensuring efficient service and support.
- Responded to phone inquiries and assisted students by providing information and addressing their needs promptly.
- Maintained a clean and organized workspace to support a productive and welcoming environment for students and staff.
Education
Bachelor of Science - Business Administration
Florida National University
Hialeah, FL12-2025
Associate of Arts - Health Services Administration
Florida National University
Hialeah, FL04-2023
Skills
Operational Management
Event Coordination
Customer Service
Data Management & Reporting
Attention to Detail & Organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Student Services
Florida National University
02.2022 - Current
Bachelor of Science - Business Administration
Florida National University
Associate of Arts - Health Services Administration
Florida National University
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