LANGDON HOLLINS
Katy,TX
Summary
Service oriented professional. Proven verbal and written communication skills. Outgoing team player equipped with effective problem-solving skills. Accustomed to working professionally and efficiently in team oriented, fast paced environments. Proven listening skills and strong attention to detail with a passion for excellence.
Overview
3
3
years of professional experience
Work History
Student Services
Kilgore Student Activities Department
11.2021 - Current
- Greet and interact with guests in a positive manner, fostering an overall welcoming guest experience
- Accurately process check, credit card and cash register operations while maintaining guest services and accuracy
- Operate inventory software, follow-up on all shortages, adjusting inventory levels as needed
- Scan, lift and deliver merchandise throughout department, completing multiple tasks within established timeframes
- Promote and engage around current promotions and activities positively impacting guest experience
- Respond to and solve guest concerns through product and service recommendations matching their specific needs
- Maintain a clean work area, identify and address hazards in compliance with all safety policies and procedures
- Communicating effectively with team leaders as needed to de-escalate and resolve any issues
Shift Lead/Bird Specialist
Canes
11.2021 - 08.2024
- Provided exceptional customer service in a fast-paced team-oriented environment
- Prepared orders in a prompt and courteous manner ensuring customer satisfaction
- Adhered to proper food handling, safety and sanitation standards
- Cleaned and sanitized work areas, dishes, and utensils
- Provided customer service over the phone for catering orders
- Processed cash, check, and credit card transactions maintained a balanced cash drawer
- Maintain working knowledge of promotions company policies, procedures and safety guidelines
- Inventory and restock items to ensure sufficient supply throughout the shift while remaining available to guests
- Processed all products shipped to the store
- Adhered to quality standards, formulas and procedures as outlined in the Canes Operations Manual
- Trained and developed new sales associates in products, selling techniques and company procedures
Education
Associates of Science -
Kilgore College
Kilgore, TX12.2026
Skills
- Customer service
- Interpersonal Skills
- Organizational Skills
- Problem Resolution
- Food Safety Procedures
- Cash Handling
- Handheld Scanners
- Material Inspection
- Shipping and Receiving
- Inventory Management
- Replenishing Inventory
- Package sorting and handling
- Quality Assurance
- Microsoft office
- Window Operating Systems
Activities
Student Union, French Club, Track and Field, Football and Art
Timeline
Student Services
Kilgore Student Activities Department
11.2021 - Current
Shift Lead/Bird Specialist
Canes
11.2021 - 08.2024
Associates of Science -
Kilgore College
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