Erica Moore
Maryville,TN
Summary
To seek a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
School Board Member
Blount County Schools
08.2022 - Current
- Supported fellow board members in developing and implementing policies designed to enhance academic achievement and overall school performance.
- Maintained fiscal responsibility by carefully reviewing district finances and ensuring appropriate allocation of funds to various programs and services.
- Fostered a culture of collaboration among school board members, administrators, faculty, staff, and community members by emphasizing open communication and shared decision making.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Addressed concerns of the community by actively participating in public meetings and listening to feedback from stakeholders regarding educational policies and practices.
Administrative Assistant
Rio Revolution Church
02.2022 - 05.2023
- Enhanced department efficiency by streamlining administrative processes and implementing organizational systems.
- Overseen expense reports ensuring accurate documentation of spending for budgeting purposes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Partnered with colleagues to implement best practices and protocols for quarterly events.
Substitute Teacher K-12
Kelly Education Services
03.2018 - 09.2020
- Enhance student learning by optimizing wide range of instructional approaches and innovative classroom activities
- Develop and implement classroom routines to address varying student needs
- Keep students on-task with proactive behavior modification and positive reinforcement strategies.
Peer Mentor & Math Tutor
Longview Community College
08.2016 - 07.2018
- Motivated students towards learning and studying to build self-confidence and reduce anxiety of failure
- Applied effective learning strategies to improve students' study skills and retention
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
Medical Billing Specialist
Prominent Point Dental Group
06.2013 - 05.2014
- Implemented care and efficiency improvements to support and enhance office operations
- Determined prior authorizations for medication and outpatient procedures
- Precisely completed appropriate claims paperwork, documentation, and system entry.
Medical Billing Specialist
Rocky Mountain Pediatric Dentistry
11.2012 - 06.2013
- Maintained and updated collections tracking spreadsheet to help organize payment information
- Determined prior authorizations for medication and outpatient procedures
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls to ensure proper payments were made according to contracts.
Team Leader Supervisor
Target
12.2001 - 11.2012
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Continuously evaluated business operations to effectively align workflow's for optimal area coverage and customer satisfaction
- Oversaw day to day activities of employees while fostering and inspiring an atmosphere to optimize employee experiences.
Education
Bachelor of Arts: English -
Park University
12.2020
Associate of Arts: Teacher Education -
Longview Community College
11.2017
Bible College Certificate -
Charis Bible College
05.2017
Skills
- Budget Recommendation
- Vision Setting
- Policy Development
- Excellent Communication
- Project Management
- Engages and Inspires
- Operational Budgets Preparation
- Strategic Problem Solver
Achievements Accolades
- National Honor Society of Leadership and Success - (2017- Present)
- International English Honor Society - (2019 - Present)
- International Honor Society of Psychology - (2020 - Present)
Timeline
School Board Member
Blount County Schools
08.2022 - Current
Administrative Assistant
Rio Revolution Church
02.2022 - 05.2023
Substitute Teacher K-12
Kelly Education Services
03.2018 - 09.2020
Peer Mentor & Math Tutor
Longview Community College
08.2016 - 07.2018
Medical Billing Specialist
Prominent Point Dental Group
06.2013 - 05.2014
Medical Billing Specialist
Rocky Mountain Pediatric Dentistry
11.2012 - 06.2013
Team Leader Supervisor
Target
12.2001 - 11.2012
Bachelor of Arts: English -
Park University
Associate of Arts: Teacher Education -
Longview Community College
Bible College Certificate -
Charis Bible College
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