Erica Thomas
Barksdale AFB,LA
Summary
Motivated and detail-oriented professional seeking a challenging Human Resources position to utilize my skills and experience to contribute to the success of the organization.
Overview
4
4
years of professional experience
Work History
Senior Customer Experience Specialist
US Bank
Remote, LA
10.2021 - Current
- Maintained strong call control and worked through scripts to address problems.
- Met or exceeded call accuracy and volume benchmarks on consistent basis.
- Resolved escalated customer complaints in a timely manner.
- Facilitated communication between departments to resolve problems quickly.
- Referred unresolved customer grievances to designated departments for further investigation.
Branch Manager
1st Community FCU
Crane, TX
02.2021 - 10.2021
- Directed daily operations of the branch, including customer service, sales and marketing.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
Rural Mail Carrier
United States Post Office
Crane, TX
02.2020 - 02.2021
- Delivered mail and packages to residences, businesses, and post office boxes.
- Organized mail for delivery in a timely manner.
- Maintained accurate records of daily deliveries.
- Inspected postal vehicles for defects prior to operation.
- Obtained signatures for registered, certified and insured mail.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO06-2027
Skills
- Knowledge of HR laws and regulations
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Strong analytical and problem-solving abilities
- Detail-oriented and organized
- Strategic decision making
References
References available upon request.
Timeline
Senior Customer Experience Specialist
US Bank
10.2021 - Current
Branch Manager
1st Community FCU
02.2021 - 10.2021
Rural Mail Carrier
United States Post Office
02.2020 - 02.2021
Bachelor of Science - Business Administration
Colorado Technical University
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