Kendra Wallen
Milford,Ohio
Overview
16
16
years of professional experience
Work History
Senior Customer Experience Specialist
Usbank
Cincinnati, OH
11.2022 - Current
- Assisted customers with product inquiries and service-related questions.
- Managed customer feedback through surveys and online platforms.
- Developed personalized wealth management strategies for high-net-worth clients.
- Assisted customers with product inquiries and service issues.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collections Rep
us bank
cincinnati, oh
03.2020 - 03.2021
- Managed customer accounts and resolved billing discrepancies efficiently.
- Conducted collections calls to negotiate payment options with clients.
- Documented account interactions and updated customer records accurately.
- Collaborated with team members to streamline collection processes.
- Educated customers on payment terms and financial services offered.
- Utilized internal systems to track account status and follow-up actions.
Customer Service Rep
Us bank
Cincinnati, oh
06.2019 - 02.2020
- Assisted customers with account inquiries and transaction issues.
- Provided support for online banking and mobile app navigation.
- Collaborated with team members to enhance customer service strategies.
- Maintained up-to-date knowledge of bank policies and procedures.
- Managed customer records and documentation in compliance with regulations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer support/ Account representative
Luxottica
Mason, USA
01.2018 - 06.2019
- Working with the warranty department for Luxottica branded eyewear.
- Entry of customer, order and product information into company software recording system.
- Communicate and work closely with customers to resolve issues with products.
- Processed paperwork and orders.
Account Representative/Customer Support
Alliance Data
Milford, USA
01.2017 - 01.2018
- Worked in a self-driven but team oriented competitive work environment contacting customers and negotiating payment arrangements on past owing receivables.
- Assisted clients in payment of receivables through the billing process.
- Provided professional customer service help to clients.
- Identified, initiated, and facilitated resolution of customer issues and documented consumer contacts on company record system.
- Followed FDCPA and all other company policies, took additional voluntary training to further improve skill set.
Office Service Administrator
Hamilton Safe
Montgomery, USA
01.2016 - 01.2017
- Seasonal position at a company in the banking equipment repair industry learned company system and software.
- Processed paperwork and orders and ensured services requested were correct.
- Spoke with customers and company representatives, scheduled appointments, filed documents, routed calls and dispatched information for technicians.
Party host manager
Scene 75
Milford, USA
01.2016 - 01.2017
- Worked as a party host manager, meeting with potential customers and working with them to plan their event.
- Scheduled appointments, filed documents.
Customer service
Piercing Pagoda
Cincinnati, USA
01.2010 - 01.2015
- Worked in a retail environment, scheduling and customer service.
Education
ECOT -
01.2010
Skills
- Microsoft Office software (Outlook, Excel, Word, PowerPoint)
- Adobe Photoshop
- Adobe Illustrator
- HTML
- Columbia Ultimate software
- Advanced Computer Technical Support
- Computer Hardware Repair/assembly
- Knowledge of Computer Networks
- Basic Linux
- Macintosh OS
- Advanced Knowledge of Windows XP/7/8/10 OS
Timeline
Senior Customer Experience Specialist
Usbank
11.2022 - Current
Collections Rep
us bank
03.2020 - 03.2021
Customer Service Rep
Us bank
06.2019 - 02.2020
Customer support/ Account representative
Luxottica
01.2018 - 06.2019
Account Representative/Customer Support
Alliance Data
01.2017 - 01.2018
Office Service Administrator
Hamilton Safe
01.2016 - 01.2017
Party host manager
Scene 75
01.2016 - 01.2017
Customer service
Piercing Pagoda
01.2010 - 01.2015