Summary
Overview
Work History
Education
Skills
Timeline
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ERICA MOORE

Summary

Dedicated and results- oriented customer service professional with over 20 years of experience in delivering exceptional support and ensuring customer satisfaction. Proven track record of resolving issues efficiently and fostering positive relationships with customers. Strong communication and interpersonal skills, with a knack for understanding customer needs and and providing tailored solutions. I believe in 5 core values reliability, accountability, professionalism, productivity and passion. I believe in being punctual, being a team player, being oriented, showing accountability, being adaptable, and maintaining a positive attitude. I act with integrity, communicating clearly while respecting other people's workflow.

Overview

20
20
years of professional experience

Work History

Supervisor/Lead Sales Associate

UGG
02.2020 - 03.2025
  • Created culture of continuous improvement, inspiring employees to take action and solve problems.
  • Observed team performance to provide feedback to management for discipline and performance evaluations.
  • Assisted customers with product selection, inquiries, and transactions, ensuring a positive shopping experience.
  • Communicated with customers regarding product information, complaints and issues.
  • Maintained store appearance and organized merchandise displays.
  • Collaborated with team members to achieve sales goals and improve customer satisfaction.
  • Handled inventory management and restocking of products.

Office Administrator/Apartment Leasing Agent

JRKProperty Holdings
04.2013 - 01.2020
  • Oversaw payroll, financial recordkeeping, accounts receivable and accounts payable.
  • Drafted documents, correspondence and reports using MS Office Suite tools.
  • Retrieved, prepared, and scanned hard copy reports to create electronic records.
  • Recognized and proactively managed challenges relates to safety, employee relations and insurance issues.
  • Handled customer billing cycle, invoicing and past-due notices to improve cash flow.
  • Conduct property tours and showcase amenities to prospective tenants, resulting in a [70]% increase in occupancy rates.
  • Develop and maintain positive relationships with current tenants, addressing concerns and ensuring satisfaction.
  • Collaborate with marketing teams to create promotional materials and online listings, enhancing property visibility.

Lead Teacher

Fairlyland Academy
09.2005 - 03.2013
  • Attended in-service and special training courses to continually develop professional abilities and knowledge.
  • Regularly consulted with parents via mobile applications, student nights and one-on-one meetings to maintain contact about academic and behavioral progress.
  • Established and maintained nurturing environment supporting social, emotional and academic development in students.
  • Designed developmentally-appropriate activities and projects to reinforce lessons.
  • Created positive and inclusive learning environment focused on safety, respect and acceptance.
  • Worked collaboratively with director, fellow teachers and parents to meet children's needs.
  • Built communicative rapport with families and caregivers to promote comprehensive support for each child.
  • Put together fun lessons to engage children in learning foundational letter and number recognition skills.
  • Participated in professional development workshops to stay updated on educational trends.
  • Adapted teaching strategies to meet the diverse needs of students.
  • Developed and implemented age-appropriate curriculum and activities for children aged [6 months - schoolage].

Education

Associate of Arts -

College of Southern Nevada
Las Vegas, NV
05-2009

Skills

  • Analytical thinking
  • Interpersonal skills
  • Content management expertise
  • Project planning
  • Multitasking capacity
  • Classroom management
  • Cooperative learning experience
  • Child development
  • Microsoft office
  • Sales and marketing
  • Written communication
  • Manage rentals
  • Organizational skills
  • Leasing and sales
  • Customer satisfaction management
  • Problem-solving aptitude
  • Detail-oriented
  • Customer acquisition
  • Sales analytics
  • Client base retention

Timeline

Supervisor/Lead Sales Associate

UGG
02.2020 - 03.2025

Office Administrator/Apartment Leasing Agent

JRKProperty Holdings
04.2013 - 01.2020

Lead Teacher

Fairlyland Academy
09.2005 - 03.2013

Associate of Arts -

College of Southern Nevada

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ERICA MOORE