Summary
Overview
Work History
Education
Skills
Websites
Skills Hobbies
Membership Leadership
Affiliations
Languages
Certification
Timeline
Generic

Keiana James

Milwaukee,WI

Summary

Energetic lead supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Supervisor/Lead Sales Associate

Hilton
Milwaukee, WI
02.2023 - Current
  • Reviewed completed work to verify consistency, quality and conformance.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Answered incoming telephone calls to provide hospitality services, products and services information.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Processed special orders for out-of-stock items when necessary.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.

Pharmacy Technician Assistant

Hayat Pharmacy
Milwaukee, WI
01.2022 - 01.2023
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Organized inventory of pharmaceuticals to ensure stock was always available.
  • Assisted pharmacists in filling prescriptions, verifying accuracy and labeling bottles.
  • Scanned inbound and outbound packages to sort for destination.
  • Communicated customer complaints, requests and feedback to company management.
  • Managed routes efficiently to ensure timely completion of deliveries.

Media Assistance/ Coach

UWSP Smiley Professional Events (Pro Events)
Stevens Point, WI
09.2020 - 05.2021
  • Be a strong, positive, contributing member of the Pro Events team
  • Create, edit, organize, and maintain online video recordings of select Pro Events
  • Created individualized plans and monitored progress of Students towards set objectives.
  • Assist with other Pro Events Task: Outreach, attending events, recording attendance
  • BUS 100 Coaching program offering advice and support to first- and second year students
  • Represent the students of business and economics as an ambassador
  • Combine and rearrange data on a daily and or projects
  • Comply with media, data into a database network
  • Check completely work for accuracy.

Desk Attendant

UWSP Cardio Center
Stevens Point
06.2018 - 03.2020
  • Performed clerical duties and greeted customers
  • Kept equipment and products cleaned and sanitized for customers
  • Assisted with memberships, day passes, and workout admission
  • Analyzed financial strengths of companies
  • Maintained the financial documents and all other accounting records.

Ambassador Intern

Berkshire Hathaway Travel Protection
Stevens Point
08.2016 - 06.2018
  • Assisted with potential customers by answering product and service questions
  • Complied with data entry, corrected, and verified data
  • Prescribed computer database, files, and forms
  • Reviewed communication procedures, guidelines, and policies
  • Greet customers warmly and ascertain problems or reasons for calling
  • Assisted with placement of orders, refunds, or exchanges
  • Reviewed Cancelation and/ or upgrade accounts
  • Updated and handled complaints to provide appropriate solutions and alternatives.

Education

MBA - Data Analytics

University of Illinois At Chicago
Chicago, IL
08-2025

Bachelor of Science - Business Administration (Emphasis: Management)

University of Wisconsin-Stevens Point (UWSP)
Stevens Point, WI
05.2021

Skills

  • Strategic Planning
  • Data Analytics
  • Staff Management
  • Business Administration
  • Staff Development
  • Training and Mentoring
  • Complex Problem-Solving
  • Inside and Outside Sales
  • Customer Needs Assessment
  • Customer Assistance
  • Team Cooperation
  • Concierge Support
  • Housekeeping
  • First Aid Training
  • Front Desk Management

Skills Hobbies

Fluent in English, French, Arabic, Experienced in computer applications, Working knowledge of spreadsheets, data, and data entry, Insurance, Sales, CPR & AED Certified (10/01/18), Milwaukee Pridefest Valor Award (06/01/17), Accounting Club, Campus Activities and Student Engagement (Cupboard), Salvation Army, Group Fitness & Exercise, Technology, Media, Travel

Membership Leadership

  • Boys & Girls Clubs of Greater Milwaukee, Sponsor-A-Scholar, 05/01/12, Present, Volunteer
  • Funds for Wisconsin Scholars (FFWS), Scholar Recipient, 09/01/16, Present, Volunteer
  • University of Wisconsin Stevens Point, RISE, 09/01/19, Present
  • University of Wisconsin Stevens Point, AMDO, 10/01/19, Present

Affiliations

  • Volunteered with IRC as a support lead from 2020-2022
  • Volunteered hand and hand with the red cross as an emergency operator specialist from June 2021- June 2022
  • Volunteered directly with the Salvation Army giving back food and sorting clothes since January 2021- Present

Languages

French
Full Professional
English
Native/ Bilingual
Urdu
Professional
Arabic
Limited

Certification

  • CPR AED Certified
  • Excell Spreadsheet advanced learning certificate

Timeline

Supervisor/Lead Sales Associate

Hilton
02.2023 - Current

Pharmacy Technician Assistant

Hayat Pharmacy
01.2022 - 01.2023

Media Assistance/ Coach

UWSP Smiley Professional Events (Pro Events)
09.2020 - 05.2021

Desk Attendant

UWSP Cardio Center
06.2018 - 03.2020

Ambassador Intern

Berkshire Hathaway Travel Protection
08.2016 - 06.2018

MBA - Data Analytics

University of Illinois At Chicago

Bachelor of Science - Business Administration (Emphasis: Management)

University of Wisconsin-Stevens Point (UWSP)

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Keiana James