Summary
Work History
Education
Skills
Timeline
Generic

Erica Morin

116 South Road - Somers,CT

Summary

Professional and enthusiastic customer service professional with 18 years of experience in the service industry . Provides excellent service and compassion to all guests to meet their individual needs in order to create a comfortable dining experience. Excellent team player with solid work ethic who is always willing to lend a hand and train new hires when needed . Excellent communication skills and ability to work in a fast paced environment while problem solving as on the go.

Work History

Certified Trainer/ Server

Longhorn Steakhouse
Rocky Hill, CT
11 2013 - Current
  • Delivered exceptional, friendly and fast service while managing multiple tables simultaneously.
  • Builds warm relationships with guests by being attentive and meeting their needs, in turn creating guest loyalty.
  • Collaborate with management to monitor employee/trainee progress, offering feedback to management on additional training that may be needed .

Server

Texas Roadhouse
Springfield, MA
06 2007 - 11 2013
  • Facilitated enjoyable dining experiences by being attentive and meeting guests needs.
  • Supported other team members during busy periods ensuring efficient operations.
  • Handled guests complaints with professionalism to reach agreed upon solutions.

Daycare Assistant

Springfield College Child Development Center
Springfield, MA
09 2007 - 03 2009
  • Worked with daycare facility team to coordinate seamless daily operations.
  • Worked side by side childcare professionals to develop effective strategies to manage behavioral problems.
  • Ensured safety of children at all times .
  • Supported emotional well-being of children by providing comfort and reassurance during stressful times.

Education

Bachelor of Arts - Psychology & Criminal Justice

Springfield College
09/2007 - 05/2011

Skills

  • Excellent Customer Service
  • Teamwork / Trainer
  • Advanced Communication Skills
  • Multitasking abilities
  • Active listener / Patient
  • Conflict resolution / Problem Solver

Timeline

Certified Trainer/ Server

Longhorn Steakhouse
11 2013 - Current

Server

Texas Roadhouse
06 2007 - 11 2013

Daycare Assistant

Springfield College Child Development Center
09 2007 - 03 2009

Bachelor of Arts - Psychology & Criminal Justice

Springfield College
09/2007 - 05/2011
Erica Morin