Erica Munoz
McAllen,TX
Summary
Dedicated insurance verifier with over four years of experience in patient registration and insurance benefits verification. Proven ability to manage patient interactions effectively while ensuring compliance with HIPAA guidelines and accurate data entry.
Overview
8
8
years of professional experience
Work History
Insurance Verifier
Doctors Hospital at Renaissance
Mission, TX
10.2020 - Current
- Verified patient insurance information, ensuring accurate data entry.
- Reviewed insurance policies and benefits to determine appropriate patient financial responsibilities.
- Assisted patients in understanding their insurance benefits.
- Provided customer service during interactions with clients, addressing concerns or questions promptly and professionally.
- Contacted Doctors office for clarifications or when a Tech needed a changed on an order.
- Ensured correct authorization was obtained for exams.
- Called patients to reschedule or cancel appointments depending on if authorization.
- Updated Insurance Verification Reschedule Log daily.
Registration Representative
Doctors Hospital at Renaissance
McAllen, TX
09.2017 - 10.2020
- Greeted and checked in patients.
- Managed patient registration processes to ensure accurate data entry.
- Verified patients insurance for X-rays.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Completed registration paperwork, verifying accurate patient information.
- Contacted Doctors office to obtain orders when needed.
- Knowledge on scheduling and rescheduling appointments.
Education
Associate of Science - American Sign Language
South Texas College
McAllen, TX05-2015
Skills
- Customer service experience
- Insurance benefits verification
- Teamwork
- Patient communication
- Patient registration
- Patient scheduling
- Insurance authorizations
- Confidentiality
Timeline
Insurance Verifier
Doctors Hospital at Renaissance
10.2020 - Current
Registration Representative
Doctors Hospital at Renaissance
09.2017 - 10.2020
Associate of Science - American Sign Language
South Texas College