Erica Naomi Brown

• Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations.
• Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
• Coordinated store events to promote new product launches and strengthen community ties.

• Front desk checking people in Big Air
• Greeted customers and provided exceptional customer service.
• In the kitchen taking people's orders or making food
• Organized and facilitated parties for guests, ensuring a smooth experience.
• Party hosting
• Managed cash register operations, processing transactions accurately and efficiently.
• Collaborated with team members to ensure efficient store operations during busy periods.
• Trained new staff on store procedures, customer service, and product knowledge.
• In the kitchen taking peoples orders or making food
• Maintained cleanliness and organization of sales floor and back stock areas.
• Maintained cleanliness of store environment including floors, windows, displays.
• Conducted inventory counts to support accurate stock management practices.
• Provided accurate information about products, prices and services.

• Served as cashier while maintaining cleanliness of work area, assisting with food preparation, and packaging orders, demonstrating strong communication skills and flexibility in fast-paced environment.
• Delivered customer service by addressing inquiries and resolving issues promptly, ensuring customer satisfaction and loyalty.
• I worked as a cashier mainly but I did other things like, clean the floor, take people food out, and wrapped their food up. I had to use great communication skills being in the food industry and be very flexible which are my best qualities.

Feed hungry families that were either low income, or homeless

Passed out food, drinks, utensils, and gift bags

• Followed directions from supervisors and completed tasks within appropriate timeframe.
• Offered support and assistance to community members.