Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erica Neal

Southaven,MS

Summary

Dedicated and result-driven General Manager with over 3 years of experience in leading and optimizing financial operations for TMX Financing Company. Proven track record of driving profitability, implementing strategic initiatives, and building high-performing teams. Adept at fostering client relationships, managing risk, and ensuring compliance with industry regulations. Excel in strategic planning, financial analysis, and business development. Key Competencies: Financial Operations Management Strategic Planning Team Leadership Risk Management Business Development Client Relationship Management Regulatory Compliance Budgeting and Forecasting Process Optimization Cross-functional Collaboration

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Titlebucks
04.2020 - Current
  • Overseeing a small team of professionals and managed day-to-day activities to achieve organizational goals
  • Developed and executed strategic plans, resulting in an increase of revenue within 1 year
  • Led business development efforts, resulting in growth in the client base
  • Mentored, trained, and provided performance feedback to foster a culture of excellence within the team
  • Maintained regulatory compliance, ensuring adherence to industry standards and minimizing risks
  • Managed financial operations, including budgeting, forecasting, and financial reporting, leading to accurate decision-making and improved fiscal health
  • Took a bottom-performing store and transformed it into one of the top-performing stores in the region by reducing GCO's, increasing growth and profit
  • Improving all KPI's.

Food and Beverage Manager

Jena Choctaw Pines, Dry
10.2013 - 04.2013
  • Managed front-of-house staff and coordinated with the kitchen team for smooth service during peak hours
  • Led a team in daily restaurant and bar operations, ensuring high-quality service
  • Conducted daily briefings to communicate specials, menu changes, and service expectations
  • Implemented strategies to enhance guest satisfaction, resulting in increased positive feedback
  • Addressed guest feedback promptly, leading to improved satisfaction scores
  • Oversaw inventory management, optimizing stock levels and reducing food costs
  • Trained staff in service standards, menu knowledge, and upselling techniques
  • Implemented cost-saving measures while maintaining service quality.

Education

Bachelor of Science - Sociology and Psychology

Upper Iowa University
Fayette, IA

Skills

  • Financial Operations Management
  • Strategic Planning
  • Team Leadership
  • Risk Management
  • Business Development
  • Client Relationship Management
  • Regulatory Compliance
  • Budgeting and Forecasting
  • Process Optimization
  • Cross-functional Collaboration

Certification

  • Notary Public | State of Tennessee | 2023
  • Certified Trainer | TMX Financing | 2023

Timeline

General Manager

Titlebucks
04.2020 - Current

Food and Beverage Manager

Jena Choctaw Pines, Dry
10.2013 - 04.2013

Bachelor of Science - Sociology and Psychology

Upper Iowa University

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Erica Neal