Summary
Overview
Work History
Education
Skills
Timeline
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Erica Nelson

La Jolla,CA

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

3
3
years of professional experience

Work History

Ticketing Staff Member

UCSD
La Jolla, CA
09.2024 - Current
  • Greeted customers and provided assistance with ticketing inquiries.
  • Processed customer payments for tickets using cash, credit cards, or other forms of payment.

Team Member

CycleBar
Torrance, CA
08.2024 - 09.2024
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to maximize productivity and efficiency.
  • Performed thorough daily cleaning by dusting and cleaning surface areas, bikes, and counters.

Retail Sales Associate

Cotton On Group
Torrance, CA
07.2023 - 09.2024
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Greeted customers upon entering the store and provided assistance.
  • Demonstrated knowledge of store products and services.
  • Stocked shelves with merchandise according to company standards.
  • Processed returned merchandise according to company policies.
  • Promoted special offers and discounts to encourage additional purchases.

Guest Service Representative

Dignity Health Sports Park
Carson, CA
07.2023 - 09.2024
  • Provided customer service support for guests attending events at the stadium.
  • Developed and implemented operational policies and procedures to maximize efficiency.
  • Resolved customer complaints in a professional and efficient manner.

Baker

Crumbl Cookies
Hawthorne, Cerritos, CA
04.2022 - 07.2024
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Operated ovens and other equipment to bake products according to established recipes.

Seasonal Worker

Urban Outfitters, Inc.
Torrance, CA
11.2023 - 02.2024
  • Greeted customers entering the store and answered inquiries.
  • Organized merchandise displays on the sales floor.
  • Assisted shoppers in locating desired items within the store.

Team Member

Handel's Homemade Ice Cream
Long Beach, CA
08.2022 - 02.2023
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to maximize productivity and efficiency.
  • Operated cash registers to process payments from customers.
  • Assisted customers with product selection and ordering process.

Seasonal Worker

H&M
Torrance, CA
08.2022 - 02.2023
  • Processed returns and exchanges according to company policy.
  • Performed price changes as directed by supervisor.
  • Assisted shoppers in locating desired items within the store.
  • Sorted merchandise into appropriate departments for display or sale.
  • Operated a cash register to process customer payments.

Baker

Crumbl Cookies
Cerritos, CA
07.2022 - 02.2023

Creamologist

Creamistry
Redondo Beach, CA
03.2022 - 04.2022
  • Completed day-to-day duties accurately and efficiently.

Team Member

SomiSomi
Torrance, CA
05.2021 - 07.2021
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Upheld high standards of productivity and quality in operations.

Education

Bachelor of Science - Economics

UCSD
San Diego
06-2026

Associate of Arts - Economics

Long Beach City College
Long Beach, CA
06-2024

Skills

  • Customer Service
  • Complaint resolution
  • Cash Handling
  • Following Instructions

Timeline

Ticketing Staff Member

UCSD
09.2024 - Current

Team Member

CycleBar
08.2024 - 09.2024

Seasonal Worker

Urban Outfitters, Inc.
11.2023 - 02.2024

Retail Sales Associate

Cotton On Group
07.2023 - 09.2024

Guest Service Representative

Dignity Health Sports Park
07.2023 - 09.2024

Team Member

Handel's Homemade Ice Cream
08.2022 - 02.2023

Seasonal Worker

H&M
08.2022 - 02.2023

Baker

Crumbl Cookies
07.2022 - 02.2023

Baker

Crumbl Cookies
04.2022 - 07.2024

Creamologist

Creamistry
03.2022 - 04.2022

Team Member

SomiSomi
05.2021 - 07.2021

Bachelor of Science - Economics

UCSD

Associate of Arts - Economics

Long Beach City College

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Erica Nelson