Erica Nelson
La Jolla,CA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
Work History
Ticketing Staff Member
UCSD
La Jolla, CA
2024.09 - Current
- Greeted customers and provided assistance with ticketing inquiries.
- Processed customer payments for tickets using cash, credit cards, or other forms of payment.
Team Member
CycleBar
Torrance, CA
2024.08 - 2024.09
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Performed thorough daily cleaning by dusting and cleaning surface areas, bikes, and counters.
Retail Sales Associate
Cotton On Group
Torrance, CA
2023.07 - 2024.09
- Completed transactions in an efficient manner while providing excellent customer service.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Processed returned merchandise according to company policies.
- Promoted special offers and discounts to encourage additional purchases.
Guest Service Representative
Dignity Health Sports Park
Carson, CA
2023.07 - 2024.09
- Provided customer service support for guests attending events at the stadium.
- Developed and implemented operational policies and procedures to maximize efficiency.
- Resolved customer complaints in a professional and efficient manner.
Baker
Crumbl Cookies
Hawthorne, Cerritos, CA
2022.04 - 2024.07
- Provided customer service by answering questions about menu items or taking orders from customers.
- Measured out ingredients accurately to ensure consistent product quality.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Operated ovens and other equipment to bake products according to established recipes.
Seasonal Worker
Urban Outfitters, Inc.
Torrance, CA
2023.11 - 2024.02
- Greeted customers entering the store and answered inquiries.
- Organized merchandise displays on the sales floor.
- Assisted shoppers in locating desired items within the store.
Team Member
Handel's Homemade Ice Cream
Long Beach, CA
2022.08 - 2023.02
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Operated cash registers to process payments from customers.
- Assisted customers with product selection and ordering process.
Seasonal Worker
H&M
Torrance, CA
2022.08 - 2023.02
- Processed returns and exchanges according to company policy.
- Performed price changes as directed by supervisor.
- Assisted shoppers in locating desired items within the store.
- Sorted merchandise into appropriate departments for display or sale.
- Operated a cash register to process customer payments.
Baker
Crumbl Cookies
Cerritos, CA
2022.07 - 2023.02
Creamologist
Creamistry
Redondo Beach, CA
2022.03 - 2022.04
- Completed day-to-day duties accurately and efficiently.
Team Member
SomiSomi
Torrance, CA
2021.05 - 2021.07
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Upheld high standards of productivity and quality in operations.
Education
Bachelor of Science - Economics
UCSD
San Diego2026-06
Associate of Arts - Economics
Long Beach City College
Long Beach, CA2024-06
Skills
- Customer Service
- Complaint resolution
- Cash Handling
- Following Instructions
Timeline
Ticketing Staff Member
UCSD
2024.09 - Current
Team Member
CycleBar
2024.08 - 2024.09
Seasonal Worker
Urban Outfitters, Inc.
2023.11 - 2024.02
Retail Sales Associate
Cotton On Group
2023.07 - 2024.09
Guest Service Representative
Dignity Health Sports Park
2023.07 - 2024.09
Team Member
Handel's Homemade Ice Cream
2022.08 - 2023.02
Seasonal Worker
H&M
2022.08 - 2023.02
Baker
Crumbl Cookies
2022.07 - 2023.02
Baker
Crumbl Cookies
2022.04 - 2024.07
Creamologist
Creamistry
2022.03 - 2022.04
Team Member
SomiSomi
2021.05 - 2021.07
Bachelor of Science - Economics
UCSD
Associate of Arts - Economics
Long Beach City College