Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Orange

Houston,TX

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Regional Branch Manager

Good Labor Jobs Staffing
12.2023 - Current
  • Assisted in the development of corporate policies geared toward maintaining a competitive edge within the industry.
  • Ensured regulatory compliance by staying updated on industry trends, conducting regular audits, and addressing any identified gaps.
  • Collaborated with other regional branches to share best practices and achieve overall company goals.
  • Streamlined operations by identifying areas for improvement, reducing redundancies, and optimizing resources.
  • Boosted client satisfaction rates through personalized attention to their needs while maintaining strict confidentiality standards.
  • Established solid connections with local community partners that resulted in increased visibility for the branch as well as potential referrals.
  • Developed high-performing teams by recruiting top talent, providing ongoing training, and promoting a collaborative work environment.

Branch Manager

Signature Contingent Management
07.2021 - 12.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Recruiter

Magnum Staffing
04.2018 - 07.2021
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Developed recruiting strategies to identify qualified candidates and build network.

Administrative Assistant

CHI St. Luke's Hospital
09.2014 - 04.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

High School Diploma -

E.L Furr High School
500 Mercury Dr Houston Tx 77013
05.2005

Skills

  • Operations Management
  • Staff Development
  • Sales management
  • Branch Operations Management
  • Customer Service
  • Team Player
  • Strong team-builder
  • Attention to Detail
  • Customer Relationships

Certification

  • Branch manager Training 101, Signature contingent Management -

Timeline

Regional Branch Manager

Good Labor Jobs Staffing
12.2023 - Current

Branch Manager

Signature Contingent Management
07.2021 - 12.2023

Recruiter

Magnum Staffing
04.2018 - 07.2021

Administrative Assistant

CHI St. Luke's Hospital
09.2014 - 04.2018

High School Diploma -

E.L Furr High School

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Erica Orange