Summary
Overview
Work History
Education
Skills
References
Highlights Skills
Timeline
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Erica Orlandra Cole

Murfreesboro,TN

Summary

Obtain a full-time position. I am seeking an opportunity where I can maximize my interpersonal and communication skills.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Member Service Advocate

UnitedHealth Group
08.2022 - Current

Pharmacy Service Representative

CVS Specialty Pharmacy
10.2021 - 07.2022

Assistant Manager

Walgreens
02.2020 - 09.2021

Veteran Care Authorization Specialist

Tri West Healthcare Alliance
11.2018 - 01.2020

Education

Middle Tennessee State University
Murfreesboro, TN
01.2015

High School Diploma -

Memphis Academy of Health Sciences
Memphis, TN
01.2014

Skills

  • Encouraging others
  • Developing rapport
  • Professional demeanor
  • Training skills
  • Well-organized
  • Efficient
  • Ability to work under pressure
  • Interpersonal skills
  • Internal communications
  • External communications
  • Computer skills
  • Microsoft programs
  • Management skills
  • Call center skills
  • Critical thinking
  • ICD-10 knowledge
  • CPT code knowledge
  • Insurance verification
  • Claims management
  • Medical coding
  • Prior authorization processing
  • Medical terminology expertise
  • Data entry proficiency
  • HIPAA compliance
  • Verbal communication
  • Telephone etiquette
  • Data entry
  • Appointment scheduling
  • Documentation and reporting
  • Medicaid

References

Available upon request

Highlights Skills

  • Skilled at encouraging others and developing rapport.
  • Professional demeanor.
  • Strong training skills.
  • Well-organized and efficient.
  • Work well in a high pressure environment.
  • Ability to work with people.
  • Outstanding internal and external communications abilities.
  • Strong computer skills and use of all Microsoft programs.
  • Management Skills.
  • Call center skills.
  • Critical thinking skills.
  • ICD-10 knowledge.
  • CPT code knowledge.

Timeline

Member Service Advocate

UnitedHealth Group
08.2022 - Current

Pharmacy Service Representative

CVS Specialty Pharmacy
10.2021 - 07.2022

Assistant Manager

Walgreens
02.2020 - 09.2021

Veteran Care Authorization Specialist

Tri West Healthcare Alliance
11.2018 - 01.2020

Middle Tennessee State University

High School Diploma -

Memphis Academy of Health Sciences
Erica Orlandra Cole